Hello,
based upon the question & answer for the Butler/Hardware page of the website.
Q: "What devices can I connect to the Butler?"
A: "The viewneo butler serves as an iOT hub that can connect to a thousand different zigbee-based devices..."
As
of today, we have still not gotten the
Butler to recognize any device. The Butler is active and searches for both "Actors" and
"Sensors" but never actually finds anything. The motion detector
instructions say to "connect to the hub", viewneo says the Butler is the hub.
So...
1. Do we have the wrong settings?
2. We needed something to be adjusted on the back end to activate the Butler, do we need the same for the motion sensors?
3. Do we have the wrong motion sensors?
4. Do you have a different sensor that would work on plug in without issue?
5. What are we missing here?
Sorry to be a pain, but we're so
frustrated. We believed this would be a simple process and it has taken
so much longer than anticipated - and it's still not working.
Please help.
Thanks,
Colleen