Uploads offline?

[Colleen D]

Good Afternoon,

We seem to be having a problem with uploads as of Wednesday, 11/6/24. Is there a problem with the system? I've tried loading multiple videos (even ones that loaded last week) but they only get as far as an empty thumbnail on the dashboard with a spinning arrow and "in progress". They never get beyond that point. If I click on the thumbnail it changes to a "crashed" icon.

Please let me know what can be done to fix this or if there is something that I need to correct.

Thanks,

Colleen Dunn

ZAGPAD

[viewneo support team]

Hi Colleen,

We apriciate your message. Our team is already working on a fix for this bug. Unfortunately i don't expect a solution until monday.
Asking for your patience and will let you know as soon i have new informations from our developers.

Greetings from Düsseldorf

Sebastian

viewneo support Team

viewneo Docs

A comprehensive documentation with detailed information and helpful tutorials about our software and hardware can be found in the viewneo Docs at https://docs.viewneo.com/de/.

viewneo Tube

Discover our YouTube channel with many helpful tutorials, tips and tricks for your daily work with viewneo: https://www.youtube.com/channel/UCl7Fjs0JgItnRMbwkyl53vQ

---- an Do, 07 Nov 2024 20:00:50 +0100 "Colleen D"<colleen...@gmail.com> hat geschrieben ----

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[viewneo support team]

Hi Colleen,

I received a feedback from our developers. Unfortunately, there was a problem in our video converter, due to which videos were not converted properly.

I would like to ask you to delete all failed entries in your media library and then upload the corresponding videos again.

After consulting with our developers, there should no longer be any problems.

However, it is really important that previously failed uploads are deleted from your media library before trying to upload them again.

Greetings from Düsseldorf

Sebastian

viewneo support team

Greetings from Düsseldorf

Sebastian

viewneo support Team

viewneo Docs

A comprehensive documentation with detailed information and helpful tutorials about our software and hardware can be found in the viewneo Docs at https://docs.viewneo.com/de/.

viewneo Tube

Discover our YouTube channel with many helpful tutorials, tips and tricks for your daily work with viewneo: https://www.youtube.com/channel/UCl7Fjs0JgItnRMbwkyl53vQ

---- an Fr, 08 Nov 2024 16:29:31 +0100 viewneo support team<sup...@viewneo.com> hat geschrieben ----