Re: Tableau Upgrade Saturday (8/5) from 8pm - 11pm

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Matthew Levin

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Aug 7, 2023, 5:40:19 PM8/7/23
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All, 

We are still experiencing some issues with Tableau. We will need to restart the services and Tableau will be unavailable for about an hour. I will provide an update when it's back up.

We apologize for the inconvenience.

Thanks,
Matt Levin
Cognos Manager
OIT | University of California, Irvine
(949) 824-2045

From: Matthew Levin <lev...@uci.edu>
Sent: Monday, August 7, 2023 9:28 AM
To: uci-tabl...@uci.edu <uci-tabl...@uci.edu>
Subject: Re: Tableau Upgrade Saturday (8/5) from 8pm - 11pm
 
Tableau Users,

Tableau was upgraded on Saturday, however, we are experiencing an error message when trying to publish a dashboard from Tableau Desktop to Tableau Server. The dashboard itself will get published to Server, however an error will appear stating the "Connection is not private" and the URL will reflect tableau-test.ad.uci.edu.

The team is looking into it. Please let me know if you have any questions.



Thanks,
Matt Levin
Cognos Manager
OIT | University of California, Irvine
(949) 824-2045

From: Matthew Levin <lev...@uci.edu>
Sent: Friday, August 4, 2023 10:41 AM
To: uci-tabl...@uci.edu <uci-tabl...@uci.edu>
Subject: Tableau Upgrade Saturday (8/5) from 8pm - 11pm
 

 

Tableau Upgrade Saturday (8/5/2023) from 8:00pm – 11pm

 

Tableau users,

 

Tableau will be unavailable starting Saturday, 8/5, at 8pm, until around 11pm to upgrade Tableau server to the newest version, 2023.1.4.

 

We will work on getting the corresponding version of Tableau Desktop added to BigFix in the upcoming weeks.

 

If you have any questions, please contact me at lev...@uci.edu.

 

Thanks,

Matt Levin
Cognos Manager

OIT | University of California, Irvine

 

CHG0045137

Matthew Levin

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Aug 7, 2023, 8:19:25 PM8/7/23
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The restart unfortunately did not resolve the issue and we will need to roll back the upgrade. Tableau content will be restored as of Saturday afternoon. Anything deployed to the server between Saturday night and today will be lost. 

Tableau will continue to be unavailable until about 11pm tonight. 

We apologize for the inconvenience. Please let me know if you have any questions. 

Thanks,

Matt Levin
Cognos Manager

OIT | University of California, Irvine

(949) 824-2045

From: Matthew Levin <lev...@uci.edu>
Sent: Monday, August 7, 2023 2:40:12 PM
To: uci-tabl...@uci.edu <uci-tabl...@uci.edu>; uci...@uci.edu <uci...@uci.edu>; ucpath-...@uci.edu <ucpath-...@uci.edu>

Matthew Levin

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Aug 8, 2023, 11:52:15 AM8/8/23
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Tableau is back up and running. Please let me know if you have any questions. 

We will retry the upgrade at a later date.

Thanks,
Matt Levin
Cognos Manager
OIT | University of California, Irvine
(949) 824-2045

From: Matthew Levin <lev...@uci.edu>
Sent: Monday, August 7, 2023 5:19 PM

Matt Levin

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Sep 24, 2024, 11:28:21 AM9/24/24
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 Tableau Upgrade Tuesday (9/27/2024) from 8:00pm – 11:00pm


Tableau users,


We will be upgrading the Tableau Server this Friday, 9/27, starting at 8pm and should be complete around 11pm. Tableau will be upgraded to the newest version, 2024.2.


We will work on getting the corresponding version of Tableau Desktop added to BigFix in the upcoming weeks.


If you have any questions, please contact me at lev...@uci.edu.


Thanks,
Matt Levin
Manager, Business Intelligence

OIT | University of California, Irvine

 

CHG0047302

Matt Levin

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Sep 24, 2024, 12:45:22 PM9/24/24
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**Correction. The Tableau upgrade is scheduled for this FRIDAY, 9/27.

Thanks,
Matt Levin
Manager, Business Intelligence
OIT | University of California, Irvine
(949) 824-2045


From: Matt Levin <lev...@uci.edu>
Sent: Tuesday, September 24, 2024 8:28 AM
To: uci-tabl...@uci.edu <uci-tabl...@uci.edu>; uci-cogn...@uci.edu <uci-cogn...@uci.edu>; uci...@uci.edu <uci...@uci.edu>; ucpath-...@uci.edu <ucpath-...@uci.edu>
Subject: Tableau Upgrade Friday (9/27) from 8pm - 11pm
 

 Tableau Upgrade Tuesday Friday (9/27/2024) from 8:00pm – 11:00pm

Matt Levin

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Sep 30, 2024, 12:09:18 PM9/30/24
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Hi All,

The upgrade was completed on Friday but there seems to be some lingering issues with access. We will be restarting the services this morning at 9:30 and it takes about 30 minutes. 

We apologize for the inconvenience.

Thanks,
Matt Levin
Manager, Business Intelligence
OIT | University of California, Irvine
(949) 824-2045

From: Matt Levin <lev...@uci.edu>
Sent: Tuesday, September 24, 2024 8:28 AM
To: uci-tabl...@uci.edu <uci-tabl...@uci.edu>; uci-cogn...@uci.edu <uci-cogn...@uci.edu>; uci...@uci.edu <uci...@uci.edu>; ucpath-...@uci.edu <ucpath-...@uci.edu>
Subject: Tableau Upgrade Friday (9/27) from 8pm - 11pm
 

Matt Levin

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Sep 30, 2024, 1:34:14 PM9/30/24
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Restart is complete and we believe most of the issues have been resolved. 

Please contact me directly if you are experiencing any issues.

Thanks,
Matt Levin
Manager, Business Intelligence
OIT | University of California, Irvine
(949) 824-2045

From: Matt Levin <lev...@uci.edu>
Sent: Monday, September 30, 2024 9:09 AM
To: uci-tabl...@uci.edu <uci-tabl...@uci.edu>; uci-cogn...@uci.edu <uci-cogn...@uci.edu>; uci...@uci.edu <uci...@uci.edu>; ucpath-...@uci.edu <ucpath-...@uci.edu>
Subject: Re: Tableau Upgrade Friday (9/27) from 8pm - 11pm
 

Matt Levin

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Sep 30, 2024, 3:08:29 PM9/30/24
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All,

Unfortunately, the restart did not resolve the issues as the latest upgrade has surfaced some unknown errors. 

As a result, we need to take Tableau offline and do an emergency restore, as of Friday at 8pm.

We are targeting Tableau to be back up and running around 2pm this afternoon.

We apologize for the inconvenience and we appreciate your patience. Please let me know if you have any questions.

Thanks,
Matt Levin
Manager, Business Intelligence
OIT | University of California, Irvine
(949) 824-2045

From: Matt Levin <lev...@uci.edu>
Sent: Monday, September 30, 2024 10:34 AM

Matt Levin

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Sep 30, 2024, 5:30:33 PM9/30/24
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Restore is taking a little longer than expected, hoping for it to be complete within the next 1-2 hours.

Thank you again for your patience.

Thanks,
Matt Levin
Manager, Business Intelligence
OIT | University of California, Irvine
(949) 824-2045

From: Matt Levin <lev...@uci.edu>
Sent: Monday, September 30, 2024 12:08 PM

Matt Levin

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Sep 30, 2024, 6:10:40 PM9/30/24
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All,

Thank you for your continued patience and understanding. Tableau was officially restored as of Friday at 8pm.

Please let me know if you have any questions. We will try the upgrade again at a later date.

Thanks,
Matt Levin
Manager, Business Intelligence
OIT | University of California, Irvine
(949) 824-2045

From: Matt Levin <lev...@uci.edu>
Sent: Monday, September 30, 2024 2:30 PM

Matt Levin

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Oct 10, 2024, 11:55:59 AM10/10/24
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 Tableau Emergency Restart - Now - 10:30.

Tableau users,


We need to do an emergency restart/restore of the Tableau services after a change last night that didn't stick. Tableau will be down for about 1.5 hours. I will send out a notification once complete.


All subscriptions and extracts failed this morning.  I will restart them all when services are back up.

Matt Levin

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Oct 10, 2024, 12:48:34 PM10/10/24
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Thank you for your patience. Tableau is back up and running.

Any subscription that was scheduled prior to 9:30 will be re-ran later this morning, after the 9:15 extracts complete.

Please let me know if you have any questions.

Thanks,
Matt Levin
Manager, Business Intelligence
OIT | University of California, Irvine
(949) 824-2045

From: Matt Levin <lev...@uci.edu>
Sent: Thursday, October 10, 2024 8:55 AM
Subject: URGENT Tableau Restart - Unavailable for the next hour
 

Matt Levin

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Oct 14, 2024, 11:56:18 AM10/14/24
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 Tableau Upgrade Tonight, Monday (10/14/2024) from 8:00pm – 11:00pm


Tableau users,


We will be attempting to upgrade the Tableau Server again tonight, Monday, 10/14, starting at 8pm and should be complete around 11pm. Tableau will be upgraded to the newest version, 2024.2.3. I will send out a follow-up tomorrow morning to confirm the status.


We will work on getting the corresponding version of Tableau Desktop added to BigFix in the upcoming weeks.


If you have any questions, please contact me at lev...@uci.edu.


Thanks,
Matt Levin
Manager, Business Intelligence

OIT | University of California, Irvine

 

CHG0047389

Matt Levin

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Oct 15, 2024, 1:31:28 AM10/15/24
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Hi Everyone,

The Tableau upgrade is complete and appears to be working as expected. Please let me know if you have any questions or any issues.

Developers, the latest version of Tableau desktop will be requested to be added to BigFix later this week.

Thanks,
Matt Levin
Manager, Business Intelligence
OIT | University of California, Irvine
(949) 824-2045

From: Matt Levin <lev...@uci.edu>
Sent: Monday, October 14, 2024 8:56 AM
To: uci-tabl...@uci.edu <uci-tabl...@uci.edu>; uci-cogn...@uci.edu <uci-cogn...@uci.edu>; uci...@uci.edu <uci...@uci.edu>; ucpath-...@uci.edu <ucpath-...@uci.edu>
Subject: Tableau Upgrade Tonight, Monday (10/14) from 8pm - 11pm
 

Matt Levin

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Dec 12, 2024, 4:59:02 PM12/12/24
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 Tableau Emergency Restart - Now - 3:30

Tableau users,


We need to do an emergency restart of the Tableau services due to performance degradation. Tableau will be down for about an hour. I will send out a notification once complete.


If you have any questions, please contact me at lev...@uci.edu.


Thanks,
Matt Levin
Manager, Business Intelligence

OIT | University of California, Irvine

INC0790712

Matt Levin

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Dec 12, 2024, 5:31:56 PM12/12/24
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Restart is complete and Tableau is back up and running.

We apologize for the inconvenience. Please let me know if you have any questions.

Thanks,
Matt Levin
Manager, Business Intelligence
OIT | University of California, Irvine
(949) 824-2045


From: Matt Levin <lev...@uci.edu>
Sent: Thursday, December 12, 2024 1:58 PM
Subject: URGENT Tableau Restart - Unavailable for the next hour

Matt Levin

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Apr 3, 2025, 2:21:56 PMApr 3
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Tableau Emergency Restart - 12:00-1:00pm


Tableau users,


We need to do an emergency restart of the Tableau services due to performance degradation at lunch. Tableau will be down for about an hour, beginning at 12pm. I will send out a notification once complete.

Matt Levin

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Apr 3, 2025, 3:33:47 PMApr 3
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Restart is complete and Tableau is back up and running. Thank you for your patience. 

Let me know if you have any questions. 

Thanks,
Matt Levin
Manager, Business Intelligence
OIT | University of California, Irvine
(949) 824-2045
From: Matt Levin <lev...@uci.edu>
Sent: Thursday, April 3, 2025 11:21:47 AM
Subject: Tableau Restart - Today 12-1pm
 

Matt Levin

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Apr 22, 2025, 12:23:27 PMApr 22
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DWH/Tableau Users,

We have been experiencing some Tableau server issues this morning. As a result, all 8am scheduled subscriptions have been cancelled. The team is looking into it and will provide an update shortly. We may need restart the services.

KFS users, the extracts have been placed on hold until resources are freed up.

Matt Levin

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Apr 22, 2025, 1:22:34 PMApr 22
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Issues aren't clearing up and we will be doing an emergency restart. The restart should take no more than 1 hour.

I'll send a follow-up when back online.

Thanks,
Matt Levin
Manager, Business Intelligence
OIT | University of California, Irvine
(949) 824-2045

From: Matt Levin <lev...@uci.edu>
Sent: Tuesday, April 22, 2025 9:23 AM
Subject: Tableau Server Issues
 

Matt Levin

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Apr 22, 2025, 1:55:53 PMApr 22
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Restart is complete and resources are looking much better. The 8 and 9am scheduled subscriptions did not run as scheduled today.

The KFS data source refreshes have just been kicked off and should be completed within the hour.

We apologize for the inconvenience and appreciate your patience.

Thanks,
Matt Levin
Manager, Business Intelligence
OIT | University of California, Irvine
(949) 824-2045

From: Matt Levin <lev...@uci.edu>
Sent: Tuesday, April 22, 2025 10:22 AM
Subject: Re: Tableau Server Issues
 

Matt Levin

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Apr 30, 2025, 12:26:17 PMApr 30
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DWH/Tableau Users,

Due to severe server performance issues, we need to do an emergency restart of the Tableau services. Tableau will be unavailable for about the next hour.

KFS users, the extracts will be ran after the restart is complete.

We apologize for the inconvenience and appreciate your patience.

Matt Levin

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Apr 30, 2025, 1:17:46 PMApr 30
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Restart is complete and resources are looking much better. The 8 and 9am scheduled subscriptions did not run as scheduled today.

The KFS data source refreshes have just been kicked off and should be completed within the hour.

We apologize for the inconvenience and appreciate your patience.

Thanks,
Matt Levin
Manager, Business Intelligence
OIT | University of California, Irvine
(949) 824-2045

From: Matt Levin <lev...@uci.edu>
Sent: Wednesday, April 30, 2025 9:26 AM

Matt Levin

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May 7, 2025, 11:24:28 AMMay 7
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DWH/Cognos Users,

Cognos will have about a 1-hour downtime this Friday, 5/9, from 3 - 4PM, to apply a new security certificate and restart the environment. 

Let me know if you have any questions.

Matt Levin

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May 9, 2025, 3:48:05 PMMay 9
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Just a reminder, all Cognos reports will be unavailable from 3 to about 4pm this afternoon to restart the environment and apply a new security certificate.

I'll send an email once everything is back up.

Thanks,
Matt Levin
Manager, Business Intelligence
OIT | University of California, Irvine
(949) 824-2045

From: Matt Levin <lev...@uci.edu>
Sent: Wednesday, May 7, 2025 8:24 AM
Subject: Cognos Downtime - Friday 5/9 3-4PM
 

Matt Levin

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May 9, 2025, 7:10:26 PMMay 9
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Cognos is back up and running.

We appreciate your patience and understanding.

Thanks,
Matt Levin
Manager, Business Intelligence
OIT | University of California, Irvine
(949) 824-2045

From: Matt Levin <lev...@uci.edu>
Sent: Friday, May 9, 2025 12:47 PM
Subject: Re: Cognos Downtime - Friday 5/9 3-4PM
 
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