CAM-Chem data download problem

[chen]

Hello,

I am trying to download the CAM-Chem data from https://www.acom.ucar.edu/cam-chem/cam-chem.shtml. However, after submitting the request, I received an email saying "There were problems accessing the data: User has more than 30 open requests. Purge requests before trying again."
This error still showed when I changed to another new email account.
Does anyone know what the problem might be? Looking forward to your kind response.

Thank you!

Chen

[Carl Drews]

Hello Chen -

The limit of 30 open requests applies to ACOM, not to the individual e-mail accounts.

Normally the requests are quickly purged when the data packet is complete and ready for your download. When there are communication errors, the packets become stranded (Request# unknown) and therefore not purged.

I have just cleared out some of the stranded packets. You may try your CAM-Chem download request again.

Carl

--

Carl Drews

Software Engineer / Web Operations
NSF NCAR | Research IT | ACOM

Pronouns: he, him, his
https://staff.ucar.edu/users/drews