Python tensorflow installation problem ImportError: DLL load failed with error code -1073741795

[Peter Bateman]

I'm using a Dell Precision M6400 which has an Intel Core 2 Duo T9800 2.93GHz with Windows 7 64 bit operating system.  I downloaded and installed Python 3.6.3 (https://www.python.org/downloads/release/python-363/)
I then opened a command prompt, running as administrator and then attempted to install tensorflow like this:

C:\Users\Peter Bateman>pip3 install --upgrade tensorflow

Collecting tensorflow

  Downloading tensorflow-1.6.0-cp36-cp36m-win_amd64.whl (32.3MB)

    100% |████████████████████████████████| 32.3MB 16kB/s

Collecting grpcio>=1.8.6 (from tensorflow)

  Downloading grpcio-1.10.0-cp36-cp36m-win_amd64.whl (1.3MB)

    100% |████████████████████████████████| 1.3MB 527kB/s

Collecting wheel>=0.26 (from tensorflow)

  Downloading wheel-0.30.0-py2.py3-none-any.whl (49kB)

    100% |████████████████████████████████| 51kB 2.0MB/s

Collecting numpy>=1.13.3 (from tensorflow)

  Downloading numpy-1.14.1-cp36-none-win_amd64.whl (13.4MB)

    100% |████████████████████████████████| 13.4MB 59kB/s

Collecting tensorboard<1.7.0,>=1.6.0 (from tensorflow)

  Downloading tensorboard-1.6.0-py3-none-any.whl (3.0MB)

    100% |████████████████████████████████| 3.1MB 254kB/s

Collecting astor>=0.6.0 (from tensorflow)

  Downloading astor-0.6.2-py2.py3-none-any.whl

Collecting absl-py>=0.1.6 (from tensorflow)

  Downloading absl-py-0.1.11.tar.gz (80kB)

    100% |████████████████████████████████| 81kB 2.6MB/s

Collecting six>=1.10.0 (from tensorflow)

  Downloading six-1.11.0-py2.py3-none-any.whl

Collecting protobuf>=3.4.0 (from tensorflow)

  Downloading protobuf-3.5.2-cp36-cp36m-win_amd64.whl (958kB)

    100% |████████████████████████████████| 962kB 701kB/s

Collecting termcolor>=1.1.0 (from tensorflow)

  Downloading termcolor-1.1.0.tar.gz

Collecting gast>=0.2.0 (from tensorflow)

  Downloading gast-0.2.0.tar.gz

Collecting bleach==1.5.0 (from tensorboard<1.7.0,>=1.6.0->tensorflow)

  Downloading bleach-1.5.0-py2.py3-none-any.whl

Collecting html5lib==0.9999999 (from tensorboard<1.7.0,>=1.6.0->tensorflow)

  Downloading html5lib-0.9999999.tar.gz (889kB)

    100% |████████████████████████████████| 890kB 758kB/s

Collecting markdown>=2.6.8 (from tensorboard<1.7.0,>=1.6.0->tensorflow)

  Downloading Markdown-2.6.11-py2.py3-none-any.whl (78kB)

    100% |████████████████████████████████| 81kB 1.7MB/s

Collecting werkzeug>=0.11.10 (from tensorboard<1.7.0,>=1.6.0->tensorflow)

  Downloading Werkzeug-0.14.1-py2.py3-none-any.whl (322kB)

    100% |████████████████████████████████| 327kB 1.3MB/s

Collecting setuptools (from protobuf>=3.4.0->tensorflow)

  Downloading setuptools-38.5.2-py2.py3-none-any.whl (490kB)

    100% |████████████████████████████████| 491kB 948kB/s

Installing collected packages: six, setuptools, protobuf, grpcio, wheel, numpy,

html5lib, bleach, markdown, werkzeug, tensorboard, astor, absl-py, termcolor, g

st, tensorflow

  Found existing installation: setuptools 28.8.0

    Uninstalling setuptools-28.8.0:

      Successfully uninstalled setuptools-28.8.0

  Running setup.py install for html5lib ... done

  Running setup.py install for absl-py ... done

  Running setup.py install for termcolor ... done

  Running setup.py install for gast ... done

Successfully installed absl-py-0.1.11 astor-0.6.2 bleach-1.5.0 gast-0.2.0 grpci

-1.10.0 html5lib-0.9999999 markdown-2.6.11 numpy-1.14.1 protobuf-3.5.2 setuptoo

s-38.5.2 six-1.11.0 tensorboard-1.6.0 tensorflow-1.6.0 termcolor-1.1.0 werkzeug

0.14.1 wheel-0.30.0

I then attempted to test the tensorflow installation like this:

C:\Users\Peter Bateman>python

Python 3.6.3 (v3.6.3:2c5fed8, Oct  3 2017, 18:11:49) [MSC v.1900 64 bit (AMD64)

 on win32

Type "help", "copyright", "credits" or "license" for more information.

>>> import tensorflow as tf

Traceback (most recent call last):

  File "C:\Program Files\Python36\lib\site-packages\tensorflow\python\pywrap_te

sorflow_internal.py", line 18, in swig_import_helper

    return importlib.import_module(mname)

  File "C:\Program Files\Python36\lib\importlib\__init__.py", line 126, in impo

t_module

    return _bootstrap._gcd_import(name[level:], package, level)

  File "<frozen importlib._bootstrap>", line 994, in _gcd_import

  File "<frozen importlib._bootstrap>", line 971, in _find_and_load

  File "<frozen importlib._bootstrap>", line 955, in _find_and_load_unlocked

  File "<frozen importlib._bootstrap>", line 658, in _load_unlocked

  File "<frozen importlib._bootstrap>", line 571, in module_from_spec

  File "<frozen importlib._bootstrap_external>", line 922, in create_module

  File "<frozen importlib._bootstrap>", line 219, in _call_with_frames_removed

ImportError: DLL load failed with error code -1073741795

During handling of the above exception, another exception occurred:

Traceback (most recent call last):

  File "C:\Program Files\Python36\lib\site-packages\tensorflow\python\pywrap_te

sorflow.py", line 58, in <module>

    from tensorflow.python.pywrap_tensorflow_internal import *

  File "C:\Program Files\Python36\lib\site-packages\tensorflow\python\pywrap_te

sorflow_internal.py", line 21, in <module>

    _pywrap_tensorflow_internal = swig_import_helper()

  File "C:\Program Files\Python36\lib\site-packages\tensorflow\python\pywrap_te

sorflow_internal.py", line 20, in swig_import_helper

    return importlib.import_module('_pywrap_tensorflow_internal')

  File "C:\Program Files\Python36\lib\importlib\__init__.py", line 126, in impo

t_module

    return _bootstrap._gcd_import(name[level:], package, level)

ModuleNotFoundError: No module named '_pywrap_tensorflow_internal'

During handling of the above exception, another exception occurred:

Traceback (most recent call last):

  File "<stdin>", line 1, in <module>

  File "C:\Program Files\Python36\lib\site-packages\tensorflow\__init__.py", li

e 24, in <module>

    from tensorflow.python import *

  File "C:\Program Files\Python36\lib\site-packages\tensorflow\python\__init__.

y", line 49, in <module>

    from tensorflow.python import pywrap_tensorflow

  File "C:\Program Files\Python36\lib\site-packages\tensorflow\python\pywrap_te

sorflow.py", line 74, in <module>

    raise ImportError(msg)

ImportError: Traceback (most recent call last):

  File "C:\Program Files\Python36\lib\site-packages\tensorflow\python\pywrap_te

sorflow_internal.py", line 18, in swig_import_helper

    return importlib.import_module(mname)

  File "C:\Program Files\Python36\lib\importlib\__init__.py", line 126, in impo

t_module

    return _bootstrap._gcd_import(name[level:], package, level)

  File "<frozen importlib._bootstrap>", line 994, in _gcd_import

  File "<frozen importlib._bootstrap>", line 971, in _find_and_load

  File "<frozen importlib._bootstrap>", line 955, in _find_and_load_unlocked

  File "<frozen importlib._bootstrap>", line 658, in _load_unlocked

  File "<frozen importlib._bootstrap>", line 571, in module_from_spec

  File "<frozen importlib._bootstrap_external>", line 922, in create_module

  File "<frozen importlib._bootstrap>", line 219, in _call_with_frames_removed

ImportError: DLL load failed with error code -1073741795

During handling of the above exception, another exception occurred:

Traceback (most recent call last):

  File "C:\Program Files\Python36\lib\site-packages\tensorflow\python\pywrap_te

sorflow.py", line 58, in <module>

    from tensorflow.python.pywrap_tensorflow_internal import *

  File "C:\Program Files\Python36\lib\site-packages\tensorflow\python\pywrap_te

sorflow_internal.py", line 21, in <module>

    _pywrap_tensorflow_internal = swig_import_helper()

  File "C:\Program Files\Python36\lib\site-packages\tensorflow\python\pywrap_te

sorflow_internal.py", line 20, in swig_import_helper

    return importlib.import_module('_pywrap_tensorflow_internal')

  File "C:\Program Files\Python36\lib\importlib\__init__.py", line 126, in impo

t_module

    return _bootstrap._gcd_import(name[level:], package, level)

ModuleNotFoundError: No module named '_pywrap_tensorflow_internal'

Failed to load the native TensorFlow runtime.

See https://www.tensorflow.org/install/install_sources#common_installation_prob

ems

for some common reasons and solutions.  Include the entire stack trace

above this error message when asking for help.

>>>

I've been reading through various forums and I can see others having this same error, but I don't understand the solution.  Please help!

[Peter Bateman]

Does this help in tracking down the bug?  I ran a process monitor app and was able to find these errors while trying to import tensorflow (see attached file)

I checked at these registry keys really are not there.

[Daewon YOON]

try with a previous version of tensorflow. 

pip -U "tensorflow=1.5.0"

2018년 3월 10일 토요일 오전 12시 32분 25초 UTC+9, Peter Bateman 님의 말:

[Martin Wicke]

I don't know why python would look into the registry for packages. Can you file an issue on github for this?

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[RR SS]

Tensorflow with Python 3.6 is not supporting as per my knowledge because I faced the same issue. With Python 3.5, it works fine. So you first install Python 3.5 then use TF.

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[Peter Bateman]

It looks like this one worked.  I am using Python 3.5, but I think I tried that unsuccessfully prior to trying pip -U "tensorflow=1.5.0".

As a side note, I'm using pip version 8.1.1 and python 3.5.2 (64 bit)

Thank you for the help :)

Peter