JExplorer32.2.6.8.exe: JExplorer Native Executable stopped working

[marc.sc...@googlemail.com]

Hi,

i use windows server 2008 r2 (DE) as terminal server. In our Application (Java) we use JExplorer.

In different interval the JExplorer32.2.6.8.exe  crashes an the stopped working:

*** Windows Error Reporting ***

Version=1

EventType=BEX

EventTime=130335835633879676

ReportType=2

Consent=1

ReportIdentifier=bdf94a0e-77b3-11e3-a19e-000c29eb9705

IntegratorReportIdentifier=bdf94a0d-77b3-11e3-a19e-000c29eb9705

WOW64=1

Response.type=4

Sig[0].Name=Anwendungsname

Sig[0].Value=JExplorer32.2.6.8.exe

Sig[1].Name=Anwendungsversion

Sig[1].Value=2.2.0.0

Sig[2].Name=Anwendungszeitstempel

Sig[2].Value=50bf5430

Sig[3].Name=Fehlermodulname

Sig[3].Value=SETUPAPI.dll

Sig[4].Name=Fehlermodulversion

Sig[4].Value=6.1.7601.17514

Sig[5].Name=Fehlermodulzeitstempel

Sig[5].Value=4ce7b9d9

Sig[6].Name=Ausnahmeoffset

Sig[6].Value=0000171c

Sig[7].Name=Ausnahmecode

Sig[7].Value=c0000005

Sig[8].Name=Ausnahmedaten

Sig[8].Value=00000008

DynamicSig[1].Name=Betriebsystemversion

DynamicSig[1].Value=6.1.7601.2.1.0.16.7

DynamicSig[2].Name=Gebietsschema-ID

DynamicSig[2].Value=1031

DynamicSig[22].Name=Zusatzinformation 1

DynamicSig[22].Value=0a9e

DynamicSig[23].Name=Zusatzinformation 2

DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789

DynamicSig[24].Name=Zusatzinformation 3

DynamicSig[24].Value=0a9e

DynamicSig[25].Name=Zusatzinformation 4

DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789

UI[2]=C:\Users\msc\AppData\Local\Temp\3\JExplorer32.2.6.8.exe

UI[3]=JExplorer Native Executable funktioniert nicht mehr

UI[4]=Windows kann online nach einer Lösung für das Problem suchen.

UI[5]=Online nach einer Lösung suchen und das Programm schließen

UI[6]=Später online nach einer Lösung suchen und das Programm schließen

UI[7]=Programm schließen

LoadedModule[0]=C:\Users\msc\AppData\Local\Temp\3\JExplorer32.2.6.8.exe

LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll

LoadedModule[2]=C:\Windows\syswow64\kernel32.dll

LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll

LoadedModule[4]=C:\Windows\system32\tsappcmp.dll

LoadedModule[5]=C:\Windows\syswow64\msvcrt.dll

LoadedModule[6]=C:\Windows\syswow64\USER32.dll

LoadedModule[7]=C:\Windows\syswow64\GDI32.dll

LoadedModule[8]=C:\Windows\syswow64\LPK.dll

LoadedModule[9]=C:\Windows\syswow64\USP10.dll

LoadedModule[10]=C:\Windows\syswow64\ADVAPI32.dll

LoadedModule[11]=C:\Windows\SysWOW64\sechost.dll

LoadedModule[12]=C:\Windows\syswow64\RPCRT4.dll

LoadedModule[13]=C:\Windows\syswow64\SspiCli.dll

LoadedModule[14]=C:\Windows\syswow64\CRYPTBASE.dll

LoadedModule[15]=C:\Windows\syswow64\ole32.dll

LoadedModule[16]=C:\Windows\system32\IMM32.DLL

LoadedModule[17]=C:\Windows\syswow64\MSCTF.dll

LoadedModule[18]=C:\Users\msc\AppData\Local\Temp\3\JExplorer32.2.6.8.dll

LoadedModule[19]=C:\Windows\syswow64\OLEAUT32.dll

LoadedModule[20]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\COMCTL32.dll

LoadedModule[21]=C:\Windows\syswow64\SHLWAPI.dll

LoadedModule[22]=C:\Windows\system32\uxtheme.dll

LoadedModule[23]=C:\Windows\system32\CRYPTSP.dll

LoadedModule[24]=C:\Windows\system32\rsaenh.dll

LoadedModule[25]=C:\Windows\system32\RpcRtRemote.dll

LoadedModule[26]=C:\Windows\syswow64\CLBCatQ.DLL

LoadedModule[27]=C:\Program Files (x86)\Internet Explorer\ieproxy.dll

LoadedModule[28]=C:\Windows\syswow64\api-ms-win-downlevel-shlwapi-l1-1-0.dll

LoadedModule[29]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l2-1-0.dll

LoadedModule[30]=C:\Windows\syswow64\api-ms-win-downlevel-advapi32-l1-1-0.dll

LoadedModule[31]=C:\Windows\SysWOW64\ieframe.dll

LoadedModule[32]=C:\Windows\syswow64\api-ms-win-downlevel-user32-l1-1-0.dll

LoadedModule[33]=C:\Windows\SysWOW64\api-ms-win-downlevel-shell32-l1-1-0.dll

LoadedModule[34]=C:\Windows\syswow64\shell32.DLL

LoadedModule[35]=C:\Windows\syswow64\api-ms-win-downlevel-version-l1-1-0.dll

LoadedModule[36]=C:\Windows\system32\version.DLL

LoadedModule[37]=C:\Windows\syswow64\api-ms-win-downlevel-normaliz-l1-1-0.dll

LoadedModule[38]=C:\Windows\syswow64\normaliz.DLL

LoadedModule[39]=C:\Windows\syswow64\iertutil.dll

LoadedModule[40]=C:\Windows\syswow64\api-ms-win-downlevel-ole32-l1-1-0.dll

LoadedModule[41]=C:\Windows\system32\SXS.DLL

LoadedModule[42]=C:\Windows\system32\PROPSYS.dll

LoadedModule[43]=C:\Windows\system32\apphelp.dll

LoadedModule[44]=C:\Windows\syswow64\urlmon.dll

LoadedModule[45]=C:\Windows\syswow64\WININET.dll

LoadedModule[46]=C:\Windows\SysWOW64\mshtml.dll

LoadedModule[47]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l2-1-0.dll

LoadedModule[48]=C:\Windows\system32\Secur32.dll

LoadedModule[49]=C:\Windows\SysWOW64\jscript9.dll

LoadedModule[50]=C:\Windows\syswow64\CRYPT32.dll

LoadedModule[51]=C:\Windows\syswow64\MSASN1.dll

LoadedModule[52]=C:\Windows\system32\profapi.dll

LoadedModule[53]=C:\Windows\system32\msimtf.dll

LoadedModule[54]=C:\Windows\system32\MLANG.dll

LoadedModule[55]=C:\Windows\system32\d2d1.dll

LoadedModule[56]=C:\Windows\system32\DWrite.dll

LoadedModule[57]=C:\Windows\system32\dxgi.dll

LoadedModule[58]=C:\Windows\system32\dwmapi.dll

LoadedModule[59]=C:\Windows\syswow64\WINTRUST.dll

LoadedModule[60]=C:\Windows\system32\d3d11.dll

LoadedModule[61]=C:\Windows\system32\D3D10Warp.dll

LoadedModule[62]=C:\Windows\system32\WINMM.dll

LoadedModule[63]=C:\Windows\system32\MMDevAPI.DLL

LoadedModule[64]=C:\Windows\syswow64\SETUPAPI.dll

LoadedModule[65]=C:\Windows\syswow64\CFGMGR32.dll

LoadedModule[66]=C:\Windows\syswow64\DEVOBJ.dll

LoadedModule[67]=C:\Windows\system32\OLEACC.DLL

LoadedModule[68]=C:\Windows\syswow64\WS2_32.dll

LoadedModule[69]=C:\Windows\syswow64\NSI.dll

LoadedModule[70]=C:\Windows\system32\IPHLPAPI.DLL

LoadedModule[71]=C:\Windows\system32\WINNSI.DLL

LoadedModule[72]=C:\Windows\system32\mswsock.dll

LoadedModule[73]=C:\Windows\System32\wship6.dll

LoadedModule[74]=C:\Windows\system32\DNSAPI.dll

LoadedModule[75]=C:\Windows\System32\netprofm.dll

LoadedModule[76]=C:\Windows\System32\nlaapi.dll

LoadedModule[77]=C:\Windows\system32\dhcpcsvc6.DLL

LoadedModule[78]=C:\Windows\System32\wshtcpip.dll

LoadedModule[79]=C:\Windows\System32\npmproxy.dll

LoadedModule[80]=C:\Windows\system32\dhcpcsvc.DLL

LoadedModule[81]=C:\Windows\system32\rasadhlp.dll

LoadedModule[82]=C:\Windows\System32\fwpuclnt.dll

FriendlyEventName=Nicht mehr funktionsfähig

ConsentKey=BEX

AppName=JExplorer Native Executable

AppPath=C:\Users\msc\AppData\Local\Temp\3\JExplorer32.2.6.8.exe

Are there ANY solutions?

[Vladimir Ikryanov]

Hi Marc,

To find out solution we need to find out first of all the reason of this native crash. The provided information contains only error code and the list of loaded native modules. This information isn't enough. I suppose the error is "access violation" (c0000005). This error indicates that native library tries to access already released pointer. To resolve this issue we need to find out what pointer application tried to access. Unfortunately none of Windows error reports contain this information, so usually the only way to find out this is to reproduce this issue and debug it. So, please try to reproduce this native crash and provide us with steps to reproduce. 

Sincerely,
Vladimir Ikryanov

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[marc.sc...@googlemail.com]

Hi,

for testcase see my small app. BrowserTest.java.

Server:

* Windows Server 2008 Standard (SP1, 64 bit) as terminal server,

* Java 1.7.0_45 (32 bit)

* JXBrowser 3.3.74

Testcase:

* BrowserTest.java (compiled classes and java in ZIP-File)

* These Jars are required (comfyj-2.10.jar ,engine-ie.jar ,engine-webkit.jar ,jniwrap-3.8.4.jar ,jxbrowser-3.3.jar ,log4j-1.2.15.jar ,runtime.jar ,slf4j-api-1.5.8.jar,slf4j-log4j12-1.5.8.jar,winpack-3.8.3.jar )

* use the starter.cmd  (ZIP-File)

The app opens in jdialog the browser and navigate to google.com for x times. After serval iterations the JExplorer32.2.6.8.exe crashes and stopped working.

[marc.sc...@googlemail.com]

Hi Vladimir,

required the test case a further explanation?

[Vladimir Ikryanov]

Hi Marc,

To find out the reason of this issue and fix it we need to reproduce this issue locally to debug it. Please send us steps to reproduce this issue or example that reproduces it.

Sincerely,
Vladimir Ikryanov

On Mon, Jan 13, 2014 at 10:42 AM, <marc.sc...@googlemail.com> wrote:

Hi Vladimir,

required the test case a further explanation?

[marc.sc...@googlemail.com]

Hi Vladimir,

to reproduce the issue you need the Terminal Server. Locally no error is thrown. For the terminal Server see the post above (browsertest).

[marc.sc...@googlemail.com]

Hi,

i found a solution for my problem.

Some settings in the "Performance Options" generated this problem. 

Adjust the Visual Settings --> Custom: use only "Smooth edges of screen fonts" and "Use visual styles on windows and buttons"

Advanced --> Adjust for best performance of: Programs

Data Execution Prevention --> Turn on DEP for essential Windows programs and services only