Noise: A Flaw in Human Judgment by Daniel Kahneman Download ebooks
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Noise: A Flaw in Human Judgment by Daniel Kahneman
From the Nobel Prize-winning author of?Thinking, Fast and Slow?and?the coauthor of?Nudge,?a revolutionary exploration of why people make bad judgments and how to make better ones?"a tour de force? (New York Times).? Imagine that two doctors in the same city give different diagnoses to identical patients?or that two judges in the same courthouse give?markedly?different sentences to people who have committed the same crime. Suppose that different interviewers at the same firm?make different decisions about?indistinguishable job applicants?or that when a company is handling customer complaints, the resolution depends on who happens to?answer?the?phone. Now imagine that the same doctor, the same judge, the same interviewer, or the same?customer service agent?makes different decisions depending on whether it is morning or afternoon, or Monday rather than Wednesday. These are examples of noise: variability in judgments that should be identical.?In?Noise, Daniel Kahneman, Olivier Sibony,