Hello, Aanandi.
Thank you for your interest in the UCSC Genome Browser and for your question about isPCR.
Which human assembly version are you using with isPCR? The sequences change between assemblies and primers that match one assembly version may not match a different assembly version. Did you try the "GENCODE Genes" as the Target option to find matches? If your primer straddles an exon-intron-exon boundary, then you must use the "GENCODE Genes" target option. Here is an image of where to find this option for the hg38 assembly:
I hope this is helpful. Please reply to gen...@soe.ucsc.edu. All messages sent to that address are archived on a publicly-accessible Google Groups forum. If your question includes sensitive data, you may send it instead to genom...@soe.ucsc.edu.
Gerardo Perez
UCSC Genomics Institute
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