Re: [ucsc-cancer-genomics-browser] Strange problem: Can't connect to UCSC genome browser
Mary Goldman
I'm sorry but you have reached the UCSC Cancer Browser Mailing list. I
am forwarding your email to the UCSC Genome Browser mailing list at
gen...@soe.ucsc.edu.
Best,
Mary
-------------
Mary Goldman
UCSC Cancer Browser
https://genome-cancer.ucsc.edu/
On Fri, Feb 28, 2014 at 2:04 PM, 0gre <0gr...@gmail.com> wrote:
> I am a tech support person at Tulane University and I am trying to help a
> user with a very strange problem.
>
> She can connect to cancer-genome.ucsc.edu just fine. However,
> genome.ucsc.edu will not load. We get the message "Waiting for
> genome.ucsc.edu..." for a very long time until it times out. It doesn't
> matter what browser we use. All the other computers in this lab can connect
> with no trouble. Only her computer has this problem. She is running
> Windows 7 Pro - 64-bit and we have tried both Firefox and Chrome.
>
> Does anyone have any suggestions?
>
> Thank you.
>
> --
> You received this message because you are subscribed to the Google Groups
> "UCSC Cancer Genomics Browser" group.
> To unsubscribe from this group and stop receiving emails from it, send an
> email to ucsc-cancer-genomics...@googlegroups.com.
> For more options, visit https://groups.google.com/groups/opt_out.
Jonathan Casper
Hello 0gre,
Thank you for your question about connecting to the UCSC Genome Browser. It's odd that your colleague can connect to the UCSC Cancer Browser, but not to our server at genome.ucsc.edu. You can try connecting to our European mirror at http://genome-euro.ucsc.edu/ or our test server at http://genome-test.soe.ucsc.edu to see if you run into the same issue. The part where it's only her particular computer that has the issue is certainly strange though.
If you have any further questions, please reply to gen...@soe.ucsc.edu. Questions sent to that address will be archived in a publicly-accessible forum for the benefit of other users. If your question contains sensitive data, you may send it instead to genom...@soe.ucsc.edu.
--
Jonathan Casper
UCSC Genome Bioinformatics Group
--
David Maag
Steve Heitner
Hello, Dave.
Please perform a cart dump by navigating to http://genome.ucsc.edu/cgi-bin/cartDump. Save this information. Then perform a cart reset by navigating to http://genome.ucsc.edu/cgi-bin/cartReset. If the cart reset does not fix the problem, please send us the contents of your cart dump.
Please contact us again at gen...@soe.ucsc.edu if you have any further questions. Questions sent to that address will be archived in a publicly-accessible forum for the benefit of other users. If your question contains sensitive data, you may send it instead to genom...@soe.ucsc.edu.
---
Steve Heitner
UCSC Genome Bioinformatics Group
--
Maag, David J.
Steve:
Thanks for taking the time to help us.
I’m sorry to say that none of this worked. On this particular
computer we cannot go to any URL that starts with “genome.ucsc.edu”.
Whatever browser we use simply times out. We can’t even get the
index page to load. So, no cart dump.
Just in case its relevant, I wanted to mention that this computer
was recent wiped and Windows reinstalled. I have examined it and
there don’t appear be any malware/virus issues.
Dave
Luvina Guruvadoo
Since it appears the other computers in your lab are not having any issues connecting to our server, we suggest you contact your local network administrators to examine this specific machine.
If you have any further questions, please reply to gen...@soe.ucsc.edu. All messages sent to that address are archived on a publicly-accessible forum. If your question includes sensitive data, you may send it instead to genom...@soe.ucsc.edu.
- - -
Luvina Guruvadoo
UCSC Genome Bioinformatics Group
--