Bug report: "Couldn't get cartDb for id=2652117" error on click

[rsay...@corperial.tech]

Hi UCSC Genome Browser team,

I wanted to report a bug I'm consistently encountering on the Genome Browser. Immediately after a page loads, clicking on anything produces the following error:

Couldn't get cartDb for id=2652117 right after loading. MySQL problem??

I've reproduced this at: https://genome.ucsc.edu/cgi-bin/hgGateway

It happens right after the page finishes loading — as soon as I click any element, the error appears. It seems like a session/cart database issue, possibly a MySQL connection problem on your end.

Please let me know if you need any additional information to investigate.

Thanks,
R. Sayar

[Jeremy Bastyr]

hgBlat service also appears to be having this same issue

[Gerardo Perez]

Hello,

Thank you for using the UCSC Genome Browser and for reporting your issue.

This issue has been resolved, and the site should be operating normally. We apologize for any inconvenience this may have caused. Let us know if you experience any further issues or have any questions.

Gerardo Perez
UCSC Genomics Institute

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