Genome Graphs Error

[minako]

I have used "Rat(rn4) Genome Graphs" frequently since before.
At that time I could upload two GenomeGraph format data.

However this time, I tried to upload the second GenomeGraph format data,
but I could not.
Did the "Genome Graphs" become a specification that only one can upload?
https://genome-asia.ucsc.edu/cgi-bin/hgGenome?hgsid=471564817_6TfIYA3lM3bK8DUkAaABL0Aff6OK&clade=mammal&org=Rat&db=rn4&hgGenome_threshold_rn5=3.5&hgGenome_graph_rn5_1_1=&hgGenome_graphColor_rn5_1_1=blue&hgGenome_graph_rn5_1_2=&hgGenome_graphColor_rn5_1_2=red

Yours sincerely,

Minako Yoshihara

//////////////////////////////////////////////////////////////////////////////////////////////
Division of Bioinformatics
Medical Institute of Bioregulation
Kyushu University
3-1-1 Maidashi, Higashi-ku, Fukuoka 812-8582, JAPAN　TEL+81-92-642-6915
/ FAX+81-92-642-6692

[Cath Tyner]

Hello Minako,

​Thanks for using the UCSC Genome Browser and for alerting us to the problem you are having with Genome Graphs. We have attempted to replicate your issue, but ​uploading two datasets on rn4 works without any problems for us on genome-asia. Did you receive an error message? If so, could you share it with us?

There is a possibility that the problem is due to the steps you are taking or due to your file format. If you are willing to share example files, we may be able to help you troubleshoot further. 

Please provide more information regarding your specific steps and the files (or example files) that you are trying to load so that our support team can assist you. If the files are confidential, you are welcome to send them directly to me without including the mailing list. 

Thank you again for your inquiry and for using the UCSC Genome Browser. 

​Please send new and follow-up questions to one of our UCSC Genome Browser mailing lists below:

  * Post to the Public Help Forum: E

mail 

gen...@soe.ucsc.edu

​ or search the Public Archives

​  * Post to the Mirror Help Forum: Email

 genome...@soe.ucsc.edu 

or search the Mirror Archives​

​  * Confidential/private help: Email

 genom...@soe.ucsc.edu

UCSC Genome Browser Announcements List (email alerts for new data & software):

  * Subscribe: Email genome-announce+subscribe@soe.ucsc.edu 
  * Unsubscribe: Email genome-announce+unsubscribe@soe.ucsc.edu

Join us on Social Media! Facebook, Twitter, Wordpress Blog, YouTube

​Enjoy,​

Cath
. . .

Cath Tyner

UCSC Genome Browser, Software QA & User Support

UC Santa Cruz Genomics Institute

UCSC Genome Browser

--

---You received this message because you are subscribed to the Google Groups "UCSC Genome Browser discussion list" group.
To unsubscribe from this group and stop receiving emails from it, send an email to genome+un...@soe.ucsc.edu.