Hello, Koki.
Thank you for your interest in the Genome Browser and for sending your inquiry.
Could you provide us with more details, such as the steps, and explaining your process on how you got the error? It would also be helpful if you could share a session URL (https://genome.ucsc.edu/cgi-bin/hgSession). This will allow us to better understand the issue you're experiencing by replicating it on our end.
If you'd prefer not to share this information on our publicly archived mailing list (gen...@soe.ucsc.edu), you're welcome to send it to our confidential support list at genom...@soe.ucsc.edu.
Gerardo Perez
UCSC Genomics Institute
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