UCSC-cyverse connection problem

[Keting Chen]

Hello, I have a track customized with url from cyverse, which loaded fine this morning, but didn't load in the recent couple of hours. The error message is "SSL error: (null), couldn't open (url link)". Could you please take a look at it? Thanks!

[Gerardo Perez]

Hello,

Thank you for your interest in the UCSC Genome Browser and for sending your inquiry.

The connection issue you are experiencing appears to be on the CyVerse end. We recommend reaching out to their support team at sup...@cyverse.org to report the problem.

In the meantime, you may want to explore other ways to host your data. Our help page lists several options:
https://genome.ucsc.edu/goldenPath/help/hgTrackHubHelp#Hosting

I hope this is helpful. If you have any further questions, please reply to gen...@soe.ucsc.edu. All messages sent to that address are archived on a publicly-accessible Google Groups forum. If your question includes sensitive data, you may send it instead to genom...@soe.ucsc.edu.

Gerardo Perez
UCSC Genomics Institute

On Thu, Jun 12, 2025 at 1:42 PM Keting Chen <ketin...@gmail.com> wrote:

Hello, I have a track customized with url from cyverse, which loaded fine this morning, but didn't load in the recent couple of hours. The error message is "SSL error: (null), couldn't open (url link)". Could you please take a look at it? Thanks!

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