Google Chrome Error

[Jonathan Beever]

Hi

 

When our staff are trying to view the following website, https://genome.ucsc.edu/cgi-bin/hgGateway, they are now receiving the error invalid unsigned integer: “” When they view the website in Internet Explorer it works but is a lot slower and as Chrome is the companies default browser we need to get it working in that browser, do you have any information about this error or what may cause it?

 

Kind regards

 

Jonathan Beever

IT Support Officer
Monash IVF Pty Ltd
Pelaco Building

Level 1, 21-31 Goodwood Street VIC 3121

T: 03 9420 8256 | F: 03 9427 1973 | M: 0404 269 896
E: jbe...@monashivf.com | W: http://www.monashivf.com

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[Luvina Guruvadoo]

Hello Jonathan,

Thank you for contacting us. One of our engineers has taken a look at the issue, and a fix for this problem will be part of our next CGI release (version 303) in the next few weeks. We do apologize for the inconvenience. In the meantime, there is a workaround. One of the UCSC-specific cookies in Chrome is maintaining some bad information. The article at https://support.google.com/chrome/answer/95647?hl=en covers how to manage cookies in Chrome. Try deleting any UCSC-specific cookies. The next time you visit our site, the cookies will be recreated.

If you have any further questions, please reply to gen...@soe.ucsc.edu. All messages sent to that address are archived on a publicly-accessible forum. If your question includes sensitive data, you may send it instead to genom...@soe.ucsc.edu.

- - -
Luvina Guruvadoo
UCSC Genome Bioinformatics Group

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[Jonathan Beever]

Hi Luvina

 

Thanks for the information, the site is working with your work around.

 

Kind regards

 

Jonathan Beever

IT Support Officer
Monash IVF Pty Ltd