Account activation

[Francesco Giuseppe Tagliabue]

Good morning,

I tried signing in with a new account a couple weeks ago, but unfortunately never received the activation e-mail (yes, it's not in the spam folder). Now I can't either log in with that account, as it has not been activated, or create a new one linked to my address (the same I'm writing this message from), as an account already exists. How could I fix this issue?

Thanks in advance,

Francesco Tagliabue 

[Jairo Navarro Gonzalez]

Hello,

Thank you for using the UCSC Genome Browser and sending your inquiry.

We apologize for the inconvenience this has caused, as it is uncommon for users not to receive the activation email. I have manually activated your account, and you should now be able to log in.

I hope this is helpful. If you have any further questions, please reply to gen...@soe.ucsc.edu.
All messages sent to that address are archived on a publicly accessible Google Groups forum.
If your question includes sensitive data, you may send it instead to genom...@soe.ucsc.edu.

Jairo Navarro
UCSC Genome Browser

On Sat, Jan 24, 2026 at 8:00 AM francesco taglia <francesco...@hotmail.com> wrote:

Good morning,

I tried signing in with a new account a couple weeks ago but unfortunately never received the e-mail for its activation (yes, it's not in the spam folder). Now i can't either log in with my current address, as the account has not been activated, or create a new one, as one linked with such address already exists. How could i fix this issue?

Thanks in advance,

Francesco Tagliabue

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