Connection problem

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Peggy KIRSTETTER

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Jun 8, 2026, 12:30:43 PM (3 days ago) Jun 8
to gen...@soe.ucsc.edu
Hi,

I’m trying to login UCSC or to down some data from collaborator, but I always get the same error message:
Couldn't get cartDb for id=11298925 right after loading. MySQL problem??
How can I fix it?
Thanks
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Peggy KIRSTETTER
Inserm | IGBMC
1 rue Laurent Fries | 67404 Illkirch 
+33 (0) 3 88 65 34 31
+33 (0) 6 09 75 60 49

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Gerardo Perez

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Jun 8, 2026, 6:09:44 PM (3 days ago) Jun 8
to Peggy KIRSTETTER, gen...@soe.ucsc.edu
Hello, Peggy.

Thank you for using the UCSC Genome Browser and for reporting your issue.

This issue has been resolved, and the site should be operating normally. We apologize for any inconvenience this may have caused. Let us know if you experience any further issues or have any questions.

Gerardo Perez
UCSC Genomics Institute

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