problem with track loading

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aram...@atg-labs.gr

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Nov 30, 2023, 12:06:45 PM11/30/23
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Dear all,

There is an error occurring when trying to view an interval from Cytogenomics 5.3.0.14, Agilent.

I can manually upload the track but it is cumbersome .

I would appreciate any support.

With regards,                                                                                                                      

 

 

 

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Gerardo Perez

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Dec 2, 2023, 5:42:24 PM12/2/23
to aram...@atg-labs.gr, gen...@soe.ucsc.edu

Hello,


Could you provide us with more details, such as the steps, and explaining your process on how you got the error? It would be helpful if you could share the URL with the hgsid.


Please reply to gen...@soe.ucsc.edu. All messages sent to that address are archived on a publicly-accessible Google Groups forum. If your question includes sensitive data, you may send it instead to genom...@soe.ucsc.edu.


Gerardo Perez

UCSC Genomics Institute


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aram...@atg-labs.gr

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Dec 4, 2023, 12:44:02 PM12/4/23
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aCGH aberrations on Cytogenomics 5.3.0.14, Agilent can be viewed on UCSC browser via a specific feature.

You can see on image below the relevant steps.

 

Previously the track created by Agilent was automatically uploaded and you only have to hit on “go to first annotation” button.

Now, we should hit on “here” link, then “add custom tracks”, then manually upload the BED file created by Agilent in temp folder and at last “go to first annotation” to see the interval.

I have contacted Agilent about the issue and they told me that nothing has changed about UCSC features.

I would appreciate any support.

With regards,                                                                                                                      

 

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Luis Nassar

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Dec 5, 2023, 12:47:30 PM12/5/23
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Hello,

Thanks for the additional information. It is not immediately obvious to us what could have changed, but we did make some minor network configurations that could be related. We just reverted one of these changes, could you give this another try and let us know if it behaves as it used to now?

Lou Nassar
UCSC Genomics Institute

aram...@atg-labs.gr

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Dec 6, 2023, 11:29:35 AM12/6/23
to Luis Nassar, gen...@soe.ucsc.edu

The problem seems to be solved. Thanks for the immediate action. It is so helpful for everyone who analyzes array CGH data!

With regards,

 

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aram...@atglabs.gr

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Jun 19, 2025, 12:32:16 PMJun 19
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Hello,

There is an error occurring when trying to view an interval from Cytogenomics 5.3.0.14, Agilent.

Below you can find the relevant steps:

aCGH aberrations on Cytogenomics 5.3.0.14, Agilent can be viewed on UCSC browser via a specific feature.

 

 

I would appreciate any support, as manual uploading of bed files is cumbersome.

Regards,

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dimit...@atglabs.gr

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Jul 16, 2025, 12:39:47 PMJul 16
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Hello,

There is an error occurring when trying to view an interval from Cytogenomics 5.3.0.14, Agilent.

Below you can find the relevant steps:

aCGH aberrations on Cytogenomics 5.3.0.14, Agilent can be viewed on UCSC browser via a specific feature.

 

 

I would appreciate any support, as manual uploading of bed files is cumbersome.

Regards,

 

 

 

Soultana Dimitriadou, BSc, MSc

 

 

Μοριακός Γενετιστής

 

Εργαστήριο Γενετικής

 

 

 

 

 

 

+30 2310 433335

dimit...@atglabs.gr

 

Εθνικής Αντιστάσεως 33A

55134, Θεσσαλονίκη

www.atg-labs.gr

 

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Jairo Navarro Gonzalez

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Jul 16, 2025, 7:24:21 PMJul 16
to dimit...@atglabs.gr, gen...@soe.ucsc.edu

Hello,

Thank you for using the UCSC Genome Browser and sending your inquiry.

Could you share more about how the link to the UCSC Genome Browser is generated or created? Previously, we added an exception for the Cytogenomics tool from Agilent, so it is surprising that you are still seeing the CAPTCHA.

For now, we have temporarily disabled the CAPTCHA, as we have also identified other issues with the Table Browser. We plan to bring the CAPTCHA back online within the next few weeks.

I hope this is helpful. If you have any further questions, please reply to gen...@soe.ucsc.edu.
All messages sent to that address are archived on a publicly accessible Google Groups forum.


If your question includes sensitive data, you may send it instead to genom...@soe.ucsc.edu.

Jairo Navarro
UCSC Genome Browser


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