error?

[DE SANDRE-GIOVANNOLI Annachiara]

Dear UCSC staff

I’m coming to you since I had the following message error when trying to acces to the “my data” sessions

 

Couldn't get cartDb for id=10539029 right after loading. MySQL problem??

 

Thanks a lot for your feedback

 

With kind regards,

 

 

Dr Annachiara DE SANDRE-GIOVANNOLI, MD, PhD

Head of the Molecular Genetics Laboratory,

Department of medical and biological Genetics (Pr Krahn)

Marseille Molecular Medecine and Genomics Platform (M2GM)

BIOGENOPOLE, 1st Floor, Hôpital La Timone, 264 rue St Pierre

13385 Marseille Cedex 05

 

@    annachiar...@ap-hm.fr

Phone: M2GM : +33 4 91 38 85 00 / direct +33 4 91 38 84 97

Fax : +33 4 91 38 86 42

http://fr.ap-hm.fr/pole-biologie/laboratoires

 

Inserm U1251, Marseille Medical Genetics (MMG)

Aix-Marseille Université

@   annachiara.desa...@univ-amu.fr   

 

 

 

 

[Gerardo Perez]

Hello,

Thank you for using the UCSC Genome Browser and for reporting your issue.

This issue has been resolved, and the site should be operating normally. We apologize for any inconvenience this may have caused. Let us know if you experience any further issues or have any questions.

Gerardo Perez
UCSC Genomics Institute

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[DE SANDRE-GIOVANNOLI Annachiara]

Dear Collegue,
Thanks a lot for your prompt reply and also thank you so much for this incredible website which helps us every day in our work.
With kind regards
Dr de Sandre


Le 9 juin 2026 à 00:08, Gerardo Perez <gpe...@ucsc.edu> a écrit :



Hello, Thank you for using the UCSC Genome Browser and for reporting your issue. This issue has been resolved, and the site should be operating normally. We apologize for any inconvenience this may have caused. Let us know if you experience

Hello,

Thank you for using the UCSC Genome Browser and for reporting your issue.

This issue has been resolved, and the site should be operating normally. We apologize for any inconvenience this may have caused. Let us know if you experience any further issues or have any questions.

Gerardo Perez
UCSC Genomics Institute

On Mon, Jun 8, 2026 at 8:01 AM 'DE SANDRE-GIOVANNOLI Annachiara' via UCSC Genome Browser Public Support <gen...@soe.ucsc.edu<mailto:gen...@soe.ucsc.edu>> wrote:
Dear UCSC staff
I’m coming to you since I had the following message error when trying to acces to the “my data” sessions

Couldn't get cartDb for id=10539029 right after loading. MySQL problem??

Thanks a lot for your feedback

With kind regards,


Dr Annachiara DE SANDRE-GIOVANNOLI, MD, PhD
Head of the Molecular Genetics Laboratory,
Department of medical and biological Genetics (Pr Krahn)
Marseille Molecular Medecine and Genomics Platform (M2GM)
BIOGENOPOLE, 1st Floor, Hôpital La Timone, 264 rue St Pierre
13385 Marseille Cedex 05

@ annachiar...@ap-hm.fr<mailto:annachiar...@ap-hm.fr>

Phone: M2GM : +33 4 91 38 85 00 / direct +33 4 91 38 84 97
Fax : +33 4 91 38 86 42
http://fr.ap-hm.fr/pole-biologie/laboratoires

Inserm U1251, Marseille Medical Genetics (MMG)
Aix-Marseille Université

@ annachiara.desa...@univ-amu.fr<mailto:annachiara.desa...@univ-amu.fr>

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