Chromatin and Cell Biology Group,
Hello, Marco.
Thank you for your interest in the Genome Browser.
Could you share the URL to your HIC file? You can send it to our confidential support list at genom...@soe.ucsc.edu. We currently support HIC files up to version 9. We can check for the various components, such as the file version, byte-range access, etc.
I hope this is helpful. Please include gen...@soe.ucsc.edu in any replies to ensure visibility by the team. All messages sent to that address are archived on a publicly-accessible Google Groups forum.
Gerardo Perez
UCSC Genomics Institute
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