UCSC error

[Kuncha Shashidhar]

Dear UCSC Support Team,

I got the error mentioned below when I was trying to work on something very important and urgent. I am a graduate student working on my laptop. I do not see the reason why I am considered a robot. 

Kindly resolve this issue as soon as possible

Error!

"There is an exceedingly high volume of traffic coming from your site (IP address 139.102.255.56) as of Wed Oct 29 11:19:51 2025 (California time). It looks like a web robot is launching queries quickly, and not even waiting for the results of one query to finish before launching another query. We cannot service requests from your IP address under these conditions. (code 52599) To use the genome browser functionality from a Unix command line, please read our FAQ on this topic. For further help on how to access our data from a command line, or if you think this delay is being imposed unfairly, please contact genom...@soe.ucsc.edu.”

Thank you,

Kuncha

[Christopher Lee]

Hi Kuncha,

Can you share a link to your browser view so we can see what's happening? We suspect we may have a new bug with our latest software release but we haven't run into this ourselves so we can't verify.

Thanks,

Christopher Lee

UCSC Genomics Institute

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[Kuncha Shashidhar]

Hello Christopher Lee,

Thank you very much did your response. Here is the link.

https://genome.ucsc.edu/cgi-bin/hgTracks?db=hg38&mane=pack&position=chr11:111602449-111730855&hgFind.matches=ENST00000304987.4

Thanks & Regards
Kuncha Shashidhar

Department of Biology

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From: Christopher Lee <chm...@ucsc.edu>
Sent: Wednesday, October 29, 2025 3:17:14 PM
To: Kuncha Shashidhar <kshas...@sycamores.indstate.edu>
Cc: gen...@soe.ucsc.edu <gen...@soe.ucsc.edu>
Subject: Re: [genome] UCSC error

 

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[Christopher Lee]

Hi Kuncha,

There was a problem with the 'x' icons used to quickly turn off tracks. We have removed the 'x' icons for now while we fix them for our next software release. Many thanks for sharing a link and describing your browsing behavior. Please let us know if you run into any more problems!

Thanks,

Christopher Lee

UCSC Genomics Institute

[Kuncha Shashidhar]

Sure Christopher,

Thank you very much once again.

Thanks & Regards
Kuncha Shashidhar

Department of Biology

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From: Christopher Lee <chm...@ucsc.edu>
Sent: Wednesday, October 29, 2025 4:21:18 PM

To: Kuncha Shashidhar <kshas...@sycamores.indstate.edu>
Cc: gen...@soe.ucsc.edu <gen...@soe.ucsc.edu>
Subject: Re: [genome] UCSC error

 

CAUTION: This message originated from outside of Indiana State University. Before replying, forwarding, opening attachments, or following links in the content of this email, please verify the authenticity of the sender. Please, report any suspicious emails by using the Report button in Outlook.