Re: [genome] Updating UCSC Genome Browser - Site not reachable

[Gerardo Perez]

Hello, Dwayne.

Thank you for using the UCSC Genome Browser and for reporting your issue.

We experienced an issue with our download server, which has now been resolved. We apologize for any inconvenience this may have caused. Let us know if you experience any further issues, or have any questions.

Gerardo Perez
UCSC Genomics Institute

On Thu, Dec 19, 2024 at 9:25 AM 'McCully, Dwayne (NIH/NIAMS) [C]' via UCSC Genome Browser Public Support <gen...@soe.ucsc.edu> wrote:

Hello Mirror Support,

 

We are unable to reach hgdownload site from either our internal and external servers.

Has the site changed?   Do we need a new browserSetup.sh script?

 

 

bash browserSetup.sh update

 

rsync: [Receiver] failed to connect to hgdownload.soe.ucsc.edu (128.114.119.163): No route to host (113)

rsync error: error in socket IO (code 10) at clientserver.c(138) [Receiver=3.2.3]

Exit error 10 occurred on line 1

The UCSC Genome Browser installation script exited with an error.

Please contact us at genome...@soe.ucsc.edu and send us an output log

of the command prefixed with "bash -x", e.g.

bash -x browserSetup.sh install 2>&1 > install.log

 

Dwayne

 

Dwayne McCully

NIAMS, NIH

Contractor

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