Help accessing gnome.ucsc.edu

[Reviriego.Pablo]

Hi,

I am Pablo Reviriego Systems Administrator at Spanish National Cancer Research Centre (CNIO). One of our users opened a ticket regarding no access to genome.ucsc.edu via http. Our NAT ip addresses to access to Internet are 192.147.150.201 and 202. We noted that when we use the ip address 193.147.150.202 to access your web site the connection is refused. It would be very helpful if you could check this with your security team.

Many thanks in advance.

Pablo Reviriego



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[Ann Zweig]

Hello Pablo,

Thanks for contacting the UCSC Genome Browser.

One of the users at the IP address you mention (193.147.150.202) was programmatically accessing our website in such a way that it caused the site to slow down for all of our other users. Since it was not possible for us to determine exactly who to contact within CNIO, we had to blacklist that IP address.

We are happy to unblock that IP address. Please ask the user to contact us at genom...@soe.ucsc.edu so that we can help them get the information they need in a way doesn't slow down the site for everyone.

Regards,

----------
Ann Zweig
Senior Engineering & Project Manager
UCSC Genome Browser
http://genome.ucsc.edu

UC Santa Cruz Genomics Institute
http://genomics.ucsc.edu

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[Reviriego.Pablo]

Hi Ann,

 

My apologies. We are investigating what happened and who did it.  To explain they should use the tool under the conditions of use. We try to prevent this happening again.

Still access is blocked for ip address 193.147.150.202.

 

Sorry for the inconvenience.

Thanks and regards.

 

Pablo.

[Reviriego.Pablo]

Hi Ann,

 

Sorry for disturbing you again with this but still we are no able to access your web site from the ip address 193.147.150.202. We located the user and inform also to his team leader about the limits using the web site. Please it would be great if you remove 193.147.150.202 from the blacklist.

 

Thanks and regards.

Pablo Reviriego.

[Chris Villarreal]

Dear Pablo,

Thanks for contacting the UCSC Genome Browser. We have unblocked your IP address. Please ask the user to contact us at genom...@soe.ucsc.edu so that we can help them get the data they need in a way doesn't slow down the site for everyone.

I hope this is helpful. If you have any further questions, please reply to gen...@soe.ucsc.edu. All messages sent to that address are archived on a publicly-accessible Google Groups forum. If your question includes sensitive data, you may send it instead to genom...@soe.ucsc.edu.

-Chris V

UCSC Genome Browser 

To view this discussion on the web visit https://groups.google.com/a/soe.ucsc.edu/d/msgid/genome/0689679B84EE9C47AF2DAF5A5C2CE63854B73F94%40DONAR.cnio.es.