Getting very strange errors
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Danika Bannasch
Jan 19, 2017, 12:57:38 PM1/19/17
to gen...@soe.ucsc.edu
I use your browser daily. For some reason for the last two days when I enter a search string for a genome location or even a specific gene name in canfam3 on cfa20 I get this error:
hgTracks object is missing from the response
It is like the entire chromosome is not available.
HELP
Danika Bannasch DVM PhD
Maxine Adler Endowed Chair Genetics
Department of Population Health and Reproduction
School of Veterinary Medicine
University of California Davis
Cath Tyner
Jan 19, 2017, 4:16:59 PM1/19/17
to Danika Bannasch, gen...@soe.ucsc.edu
Good afternoon Danika,
Thanks for using the UCSC Genome Browser, and for inquiring about this issue. In order to best support you, could you do two things:
1. First, please send a URL (including your hgsid within the url, just copy the entire url for the page with the error) to us. You can send this url directly to me, instead of the forum, if you prefer.
2. Second, can you click "Genome Browser" > "Reset All User Settings" or navigate to http://genome.ucsc.edu/cgi-bin/cartReset to clear your settings, to see if the error goes away?
Please note that you will return your browser to a default state after clearing settings (custom tracks will be removed, track settings will return to default, etc.). If needed, you may wish to save a session of your current configuration.
Our support team will look forward to helping you further once we have this information.
Thank you again for your inquiry and for using the UCSC Genome Browser.
Please send new and follow-up questions to one of our UCSC Genome Browser mailing lists below:
* Confidential/private help: Email
genom...@soe.ucsc.eduUCSC Genome Browser Announcements List (email alerts for new data & software):
* Subscribe: Email genome-announce+subscribe@soe.ucsc.edu * Unsubscribe: Email genome-announce+unsubscribe@soe.ucsc.edu
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Cath Tyner
Jan 19, 2017, 6:28:14 PM1/19/17
to Danika Bannasch, gen...@soe.ucsc.edu
Hello again Danika,
I just wanted to let you know that our engineers tracked down the issue and repaired the problem, so we expect that you won't see this issue again. Thanks for sending us the url which helped to solve the problem!
On Thu, Jan 19, 2017 at 9:53 AM, Danika Bannasch <dlban...@ucdavis.edu> wrote:
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