Problem with Genome Browser connection

[Jacek Majewski, Dr]

Hello, 

I have not used UCSC in a while, but the last few times I tried I get this:

does not matter if it is from work or home. All computers are Macs. 

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Jacek Majewski

Professor, William Dawson Scholar

Department of Human Genetics

McGill University Genome Centre

740 Dr. Penfield

Montreal, QC H3A 1A4

Canada

[Luis Nassar]

Hello, Jacek.

We added Cloudflare protection about a month and a half ago to our servers. We have not had any other reports of issues connecting via web browser, though.

Does this behavior happen on your primary site, e.g.

https://genome.ucsc.edu

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Lou Nassar
UCSC Genomics Institute

[Jacek Majewski, Dr]

thanks Luis, 

No, this happens when i try to access the browser, e.g. https://genome.ucsc.edu/cgi-bin/hgGateway

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Jacek Majewski

Professor, William Dawson Scholar

Department of Human Genetics

McGill University Genome Centre

740 Dr. Penfield

Montreal, QC H3A 1A4

Canada

On Oct 3, 2025, at 4:31 PM, Luis Nassar <lrna...@ucsc.edu> wrote:

You don't often get email from lrna...@ucsc.edu. Learn why this is important

Hello, Jacek.

We added Cloudflare protection about a month and a half ago to our servers. We have not had any other reports of issues connecting via web browser, though.

Does this behavior happen on your primary site, e.g.

https://genome.ucsc.edu

On Fri, Oct 3, 2025 at 1:29 PM Jacek Majewski, Dr <jacek.m...@mcgill.ca> wrote:

Hello, 

I have not used UCSC in a while, but the last few times I tried I get this:

<PastedGraphic-2.png>

does not matter if it is from work or home. All computers are Macs. 

---

Jacek Majewski

Professor, William Dawson Scholar

Department of Human Genetics

McGill University Genome Centre

740 Dr. Penfield

Montreal, QC H3A 1A4

Canada

--

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You received this message because you are subscribed to the Google Groups "UCSC Genome Browser Public Support" group.
To unsubscribe from this group and stop receiving emails from it, send an email to genome+un...@soe.ucsc.edu.
To view this discussion visit https://groups.google.com/a/soe.ucsc.edu/d/msgid/genome/26E19294-4EED-4734-BD18-D961AD56C9E3%40mcgill.ca.

[Maximilian Haeussler]

Hi Jacek,

do you have cookies enabled? Can you try another internet browser, or "File > New Private Window" ? How about from your phone?

This is the first report that we've had so far and it's working for all of us, all Macs, various internet browsers.

best

Max

To view this discussion visit https://groups.google.com/a/soe.ucsc.edu/d/msgid/genome/322E244F-28D5-4A69-B1F9-E069EA315B52%40mcgill.ca.

[Maximilian Haeussler]

Hi Jacek,

Glad that it's working now. You seem to be the only one who is struggling with this, so let us know when this happens again, we can look into our log files and try to figure out what's going on.

thanks for reaching out and don't hesitate to email us if you run into problems with the website or have suggestions,

best

Max

On Wed, Oct 8, 2025 at 6:34 AM Jacek Majewski, Dr <jacek.m...@mcgill.ca> wrote:

Thanks 

Max. For about a month, I tried different computers, all Mac’s, and browsers, Safari and Chrome, with no luck. Last week it started working fine, no idea what changed, when I wrote the e-mail I was getting the error screen, two days later, no more problems. Hopefully that’s the end of it

Wysłane z iPhone'a

Wiadomość napisana przez Maximilian Haeussler <mhae...@ucsc.edu> w dniu 8 paź 2025, o godz. 15:27:



You don't often get email from mhae...@ucsc.edu. Learn why this is important

[Jacek Majewski, Dr]

Thanks 

Max. For about a month, I tried different computers, all Mac’s, and browsers, Safari and Chrome, with no luck. Last week it started working fine, no idea what changed, when I wrote the e-mail I was getting the error screen, two days later, no more problems. Hopefully that’s the end of it

Wysłane z iPhone'a

Wiadomość napisana przez Maximilian Haeussler <mhae...@ucsc.edu> w dniu 8 paź 2025, o godz. 15:27:



You don't often get email from mhae...@ucsc.edu. Learn why this is important