I changed my computer and can't login

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Bárbara Escobar

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Jun 17, 2021, 7:23:45 PM6/17/21
to SMART Community Forum

Hi all

I recently changed my computer and made a SMART backup before but when trying to restore it in the new computer I get this message
Screenshot 2021-06-17 172239.png

What can I do? Maybe I did forget the username but I don't see any option to recover this :(


Juan Ignacio Cuhna

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Jun 19, 2021, 9:12:20 PM6/19/21
to SMART Community Forum, bisa...@gmail.com
Hi! Iknow this will sound obvious, and sorry in advance. But have you tried "smart + smart"? Cause if you changed your computer and started a new database, the  default username and password should be smart
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