Failing to log into SMART desktop

[rumbidzai magwiro]

Dear all,

Can anyone help. I am trying to log into my desktop account and it is giving me the attached error. I have tried all my CAs including the SMART demo one and still getting the same error.

Thank you,

Rumbi 

[Matt Hron]

Hello Rumbi,

I will look into this to see if I can find out for sure, but it looks like your database may have somehow been corrupted. Do you happen to have a recent backup of your database available that you could restore from? I will let you know what I find out.

Regards,

Matt

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Matt Hron

Director of Product and Customer Success

Wildlife Protection Solutions

Email: matt...@wildlifeprotectionsolutions.org

Cell: +1 608.332.7919

Skype: matthew.hron

 

[Matt Hron]

For reference for the SMART community, we were unable to determine what caused this problem, but Rumbi was able to resolve it by downloading a new instance of SMART and loading the CAs in the new version.