SMART Mobile Config Model upload error

[Peter Hamming]

Dear Forum

I have been trying to upload a config model onto SMART mobile and got an error stating: Unable to export cybertracker package; Attachment file not set. You must first call computeFileLocaion. 

I have tried uploading to the desktop and to a BW device and both produced the same error.

Any ideas

Regards

Peter Hamming
Assistant Researcher: Applied Learning Unit
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[Julio Maaz]

Hi Peter,

Are you using the same computer you used to create the configurable data model? or did you create the configurable data model in one computer, uploaded to connect then synchronized to the computer you are using to export to a mobile device? If it's the latter, I recommend that you export the configurable data model then import on the computer you intend to use to copy the file to the mobile device. 

Julio R. Maaz
501-637-8225

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[Frontier Team]

Hi Julio,

I am having the same issue. Could you explain why exporting the CM on a different machine to the one on which the CM was first created would be a problem?

We haven't had this issue before. The only thing that has changed between the last CM export and now is that we have added image icons to all the wildlife and vegetation species.

Thank you,

Andrew.

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[Rob Thomson]

Hi,

Did you get an answer regarding errors when uploading models onto SMART mobile? I seem to now have the same issue.

Thanks,

Rob

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[Matt Hron]

Peter or Rob,

Could you share the following information to assist with troubleshooting?

1. Which version of SMART Mobile you are using

2. The error log (Help > View Error Log)

3. A screenshot of what you have configured on the 'Export SMART Mobile Patrol Package' window

I can follow up to see if we can determine what is causing this problem.

Regards,

Matt

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Matt Hron

Director of Product and Customer Success

Wildlife Protection Solutions

Email: matt...@wildlifeprotectionsolutions.org

Cell: +1 608.332.7919

Skype: matthew.hron

 

[Matt Hron]

Hi everyone,

I was able to dig into one example of this, and I found that the error was caused by using icons that aren't in a supported format (.jpg). SMART Mobile only supports using .png or .svg image file formats, so to correct this we just needed to convert the icon files from .jpg to .png and update them in the data model/configurable models.

Please let me know if you still encounter any issues with this after switching the icons to a supported file type.

Regards,

Matt

[Daniel van der Post]

Thank Matt. I am going to try that.

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Daniel van der Post
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