Uploading patrols to connect

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enock ochieng

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Aug 10, 2021, 9:27:48 AMAug 10
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When uploading patrols to smart whats the maximum number of patrols are you able to successfully uploading to smart connect when you got several patrols importing to desktop then uploading them to connect. I have imported over 7000 patrols but connect counts to 81% then takes several minutes then tells me not successfully uploaded because they're too much of patrols to upload to smart.
Please help 
Thank you

Matt Hron

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Aug 10, 2021, 4:01:21 PMAug 10
to enock ochieng, Community Forum
Hi Enock,
Can you share the specific error message you received and the error log file? If you have imported thousands of patrols since last syncing to Connect, I can see this being a lot of data to process and take a very long time to get through. It would probably be easier to delete the CA from Connect and upload the entire thing from your desktop rather than having it process syncing all of those individual patrols. Will that work for you?

Regards,
Matt


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enock ochieng

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Aug 10, 2021, 11:15:18 PMAug 10
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Hi Matt,
Find attached are my errors.
Thank you
Enock Odera Ochieng
Programs Officer
The Bill Woodley Mt. Kenya Co LTD
PO Box 690-10400, Nanyuki, Kenya
Mobile Phone: +254 727 780 647

Save paper, save trees and only print this email if you have to.

lod error upload.txt
error upload.jpg

Matt Hron

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Aug 11, 2021, 12:55:04 PMAug 11
to enock ochieng, Community Forum
Hello Enock,
Can you confirm whether you're able to go the route of re-uploading your entire CA to Connect? That would be much more efficient than trying to sync thousands of patrols all at once. If that isn't an option, it may take many repeated attempts to sync the data as it gets through a portion of it each time, particularly if you have any issues with connectivity.

Regards,
Matt 

Denton Joachim

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Aug 17, 2021, 6:56:22 AMAug 17
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Hi Enock

What does your SMART Connect server settings look like as well? (Timeouts etc?) do you have a picture of that because maybe that also needs to be increased?

Regards

enock ochieng

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Aug 18, 2021, 10:49:02 AMAug 18
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Hi Community this was sorted out from the SMART Connect Team. The solution was to refresh the server from their end. Currently no disruption or issues.
Enock Odera Ochieng
Programs Officer
The Bill Woodley Mt. Kenya Co LTD
PO Box 690-10400, Nanyuki, Kenya
Mobile Phone: +254 727 780 647

Save paper, save trees and only print this email if you have to.

Denton Joachim

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Aug 20, 2021, 10:02:07 AMAug 20
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Thanks Enock for the feedback and glad all is now working

Regards

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