Device Import Error

[Nick Milne]

Good Morning All,

 

One of our sites has just moved their SMART DB over to a new PC and is encountering an error (screenshot attached) when they try and import data from their devices to the PC.

 

We have uninstalled and reinstalled SMART several times, ensured that all plugins are installed correctly, turned off all firewall settings and logged in to the Windows administrator account without success… any ideas?  

 

Kind Regards,
Nick Milne  Operations Director
Tel: +263772260847
Email: ni...@tacticaladvantage.solutions
Skype: nicholas-milne
www.tacticaladvantage.solutions

 

 

[lili sadikin]

Hi Nick

You just need to create a folder with name tempfiles. (See the error to place tempfiles folder).

It will work.

Regard

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[Xia Stevens]

Hi Nick,

 

I sent you a WhatsApp about this already but just replying on here so others can see.

 

We have found that if you load a SMART device with SMART Mobile from another computer sometimes this error appears when trying to download If you are using a different computer than the one which the mobile device was loaded from.

 

It’s quite hard to re-produce too so have struggled to send a bug report to SMART P, especially as it doesn’t happen every time.

 

In the meantime I would suggest to download the data from the SMART data folder in the internal storage.

 

Hope this helps.

 

Cheers,

Xia

 

Xia Stevens | SMART Program Manager – Southern Africa
PANTHERA  |  Hook Bridge, Kafue National Park, Zambia
T. +260 97 3074413| E. xste...@panthera.org  
 
Visit us at www.panthera.org

 

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