Cybertracker data failing to upload to SMART Connect

Russ Gray

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Mar 15, 2022, 3:53:59 AM3/15/22

to SMART Community Forum

We keep getting this error (see attached photo) when trying to "sync all data" to SMART Connect. After the loading bar reaches about 9% and then throws a warning saying "Could not process any of the data"

7fe7b8766bbba4e5fdaa.jpg

Matt Hron

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Mar 15, 2022, 3:43:50 PM3/15/22

to Russ Gray, SMART Community Forum

Hello Russ,

Are you using a SMART partnership hosted server? If yes, can you please email me directly with your url?

It looks like your desktop is having issues connecting with SMART Connect. Are you able to log into the SMART Connect site directly?

Regards,

Matt

Virus-free. www.avast.com

On Tue, Mar 15, 2022 at 1:54 AM Russ Gray <rgrayher...@gmail.com> wrote:

We keep getting this error (see attached photo) when trying to "sync all data" to SMART Connect. After the loading bar reaches about 9% and then throws a warning saying "Could not process any of the data"

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Russell J Gray

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Mar 15, 2022, 9:01:11 PM3/15/22

to Matt Hron, SMART Community Forum

We are using a hosted server by WPS. We have contacted them and they weren't sure about the error.

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Russell J. Gray
Wildlife Ecology & Conservation Consultant

0934581341 | rjgray...@gmail.com

https://www.rjgrayecology.com/

705 alligator ranch rd. New Smyrna Beach, FL, USA. 32168

Eric Schmidt

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Mar 15, 2022, 9:40:05 PM3/15/22

to Russell J Gray, Matt Hron, SMART Community Forum, mike....@wildlifeprotectionsolutions.org

Hello Russell,

I just spoke with our server admin and while the servers are up, something in the smart 7 sync process seems to be crashing them. Mike Hicks is retrieving the relevant logs so we can escalate this issue.

Eric

To view this discussion on the web visit https://groups.google.com/a/smartconservationsoftware.org/d/msgid/community/646661689.66666.1647392463862%40mail.yahoo.com.