Can not update SMART Connect

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Sheila Funnell

Mar 8, 2022, 2:42:11 AMMar 8
Hi community,

I have been trying to synch changes between SMART DB and Connect. However, the attached error message keeps recurring.  Any idea what could be causing this? And how can I fix it?

Thanks in advance for your help.

SMART Connect error.jpg

Alexander Wyatt

Mar 9, 2022, 9:33:18 AMMar 9
to Sheila Funnell, Community Forum
Hi Sheila, 

Which version of SMART 7 desktop software (e.g. SMART 6.3) are you using and also the SMART Connect version (see settings in SMART Connect)? 

Is this a Partnership hosted server? 

The issue occurs when selecting "sync with connect" in your desktop software? 




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Sheila Funnell

Mar 10, 2022, 12:21:09 AMMar 10
to Alexander Wyatt, Community Forum
Hi Alex,

I am using smart 6.3. Yes, it is a partnership hosted server -
Yes- the issue occurs when selecting 'sync with connect' and also 'sync all changes to/from connect'.

Thanks so much for your help.


Mar 10, 2022, 8:50:51 AMMar 10
to Sheila Funnell, Alexander Wyatt, Paz, Roger, Community Forum

Hi Sheila,


Can you please check again if you are still having problems?


We will check the server for you. We are in the process of migrating servers and that has caused some downtime. Your server has already been migrated so it should be up and running.  I sent an email to all organizations that have hosted server with information about this migration.


Please send a message to me and @Paz, Roger if you are still experiencing problems.





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