Instance got stuck

[mosa.gh...@gmail.com]

Hello Support,

The customer is facing the issue that he creates an instance , and he can't go to the next step after he validates it.Please help me to solve this issue.

Project Name: ISA - V3
Process Name : ISA - V3
Instance that getting stuck:23965.

Please Find attached screenshot, and let me know if you have any question.

Best Regards,

Mousa Gharaibeh
Analyst , Business Process Automation
Corporate & Technology Services
Office :  +962 6 5800936
Mobile: +962 796579097          
Email: mousa.g...@sita.aero

[mosa.gh...@gmail.com]

Hello Support ,

Any Update?

[mosa.gh...@gmail.com]

Hello Support,

Shall I try to re-launch instance?I don't need to do this solution because I have a lot of calculation has been done and Time stamps were taken, and If I reverse back to the previous activity ,I Have to then to re calculate them again .

Anyway , if you have another solution let me know or confirm please on the above.

[mosa.gh...@gmail.com]

Any Update?!

[Gareth Thiveux]

Hi Mousa,

Is he able to validate again ? What happens if he does so ?

Regards,

Gareth THIVEUX

Customer Solutions Engineer

 Fujitsu RunMyProcess

3 rue de Gramont, 75002 Paris - France

website : Fujitsu RunMyProcess

     

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2014-09-04 9:36 GMT+02:00 <mosa.gh...@gmail.com>:

Any Update?!

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[Gareth Thiveux]

Hi Mousa,

I you reboot directly on the "Single Manage Query" Manual Task, it will only compute the Output variables, as if you had validated the manual task.

Regards,

Gareth THIVEUX

Customer Solutions Engineer

 Fujitsu RunMyProcess

3 rue de Gramont, 75002 Paris - France

website : Fujitsu RunMyProcess

     

Fujitsu RunMyProcess user? Please add a review on GoogleApps Marketplace

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2014-09-04 17:17 GMT+02:00 mosa gharaibeh <mosa.gh...@gmail.com>:

Hi Gareth,

Any Update?

Regards,

Mousa Gharaibeh

On Thu, Sep 4, 2014 at 3:46 PM, mosa gharaibeh <mosa.gh...@gmail.com> wrote:

Hi Gareth, 

How Can I reboot directly without reverse back with any step??

Regards,

Mousa Gharaibeh

On Thu, Sep 4, 2014 at 3:17 PM, Gareth Thiveux <gthi...@runmyprocess.com> wrote:

Hi Mousa,

You should reboot on the "Single Manage Query" Manual Task directly.

Regards,

Gareth THIVEUX

Customer Solutions Engineer

 Fujitsu RunMyProcess

3 rue de Gramont, 75002 Paris - France

website : Fujitsu RunMyProcess

     

Fujitsu RunMyProcess user? Please add a review on GoogleApps Marketplace

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2014-09-04 13:10 GMT+02:00 mosa gharaibeh <mosa.gh...@gmail.com>:

Hi Gareth,

The Customer always trying to fill data and stamp to the next activity , but with no luck , still the form reverse to the old screen and when I open the process , I 've noticed that the activity is still on waiting on  hold it should be completed.

Please advise and if you need any clarifications let me know.

Regards,

Mousa Gharaibeh

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Regrads,

Mousa Gharaibeh

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Regrads,

Mousa Gharaibeh

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Regrads,

Mousa Gharaibeh