[URGENT] Invalid format file while working with a process

[J.M.]

Hi,

I was working in the design of one process, and I saved it. Durinfg the saving it was some kinf of error, the RMP platform stayed totally stucked, any button or link was working, so I refreshed the browser.

Ther result is: Now I cannot see my process. It is in my project, but when I open it I see an error that says
invalid format file

And if i try to do something (whatever), the platform gets stucked again.

I need to recover my process,
Please help, what can I do?

Regards.

[ankitas]

Hi Javier,

Good Day.

Can you please confirm the error with the different browser?

If you are still facing same issue,could you please provide us the error details and the screenshot of the error.

Please don't hesitate to contact us for any help.

Regards,

Ankita

[J.M.]

Hi,

Normally, I use Google Chrome, and this is the browser I was using when the error ocurred.
I've tried too with Mozilla Firefox, and the result is the same.
I attach screenshot with the error (in firefox, though it is the same on Chrome)

Regards

[Richard Manga]

Good morning Sir,

Please could you provide us the following information:

- Did you create the project with easybuilder?

- Did you modified / deleted some lanes that were used in the project?

- Please can you give support authorization to "rmanga...@runmyprocess.com" ?

In fact, this error occurs when you made a lot of changes in the process, and there was an issue while saving the last version (network issue,  process configuration issue...)

We are waiting for your feedback,

Best Regards,

Richard Manga Support & Training Manager RunMyProcess

rmanga@runmyprocess.com                                            3 rue de Gramont 75002, Paris, France. www.runmyprocess.com

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[J.M.]

> Please could you provide us the following information:
> - Did you create the project with easybuilder?

No, I created it directly with advanced IDE

> - Did you modified / deleted some lanes that were used in the project?

I removed the lane in the process (the role still exists in the project), and added another one in his place.

> - Please can you give support authorization to "rmanga...@runmyprocess.com" ?
> In fact, this error occurs when you made a lot of changes in the process, and there was an issue while saving the last version (network issue,  process configuration issue...)
> We are waiting for your feedback,
> Best Regards,

I needed the process, so what I've done is to re-do the process (Fortunately it wasn't too big).
So, I think there is no problem anymore.
I will try to remember this case if it happens again.

Thanks and regards.

On Wednesday, February 1, 2017 at 11:04:54 AM UTC+1, Richard Manga wrote:
> Good morning Sir,
> Please could you provide us the following information:
> - Did you create the project with easybuilder?
> - Did you modified / deleted some lanes that were used in the project?
> - Please can you give support authorization to "rmanga...@runmyprocess.com" ?
> In fact, this error occurs when you made a lot of changes in the process, and there was an issue while saving the last version (network issue,  process configuration issue...)
> We are waiting for your feedback,
> Best Regards,
>
>
>
>
>
>
>
>
>
>
>
>
> Richard MangaSupport & Training Manager
> RunMyProcess
>
>

>               rma...@runmyprocess.com

>                   
>                        
>
> 3 rue de Gramont
> 75002, Paris, France.
> www.runmyprocess.com
>
>
>
>
>
>
>
>

> On Tue, Jan 31, 2017 at 11:38 AM, ankitas <ank...@runmyprocess.com> wrote:
>
>
> Hi Javier,
> Good Day.
>
>
>
>
> Can you please confirm the error with the different browser?
> If you are still facing same issue,could you please provide us the error details and the screenshot of the error.
>
>
> Please don't hesitate to contact us for any help.
>
>
> Regards,
> Ankita
>
>
>
>
>
>
>
>
> --
>
> Fujitsu - RunMyProcess
>
> ---
>
> You received this message because you are subscribed to the Google Groups "Fujitsu RunMyProcess Developer Community" group.
>

> To unsubscribe from this group and stop receiving emails from it, send an email to supportforum...@runmyprocess.com.