Unable to open process

[sarita...@flowian.com]

Hello Team,
I am unable to open the process. There is an error as "Invalid file format".
Project details are as follows:
Account Id:112501428928754795

Please try to reply as early as possible its urgent.
Thanks in advance.

Regards,
Sarita

[Abhilash Sambhare]

Hi Sarita,

Good Day.

We are investigating on your issue.Will let you know soon.

Regards,

Abhilash

Fujitsu-Runmyprocess Support 

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[Richard Manga]

Good morning Sarita,

In order to restore the process, I will need the following information:

- Project name

- Process name

- Please also create a user for me: "rmanga+...@runmyprocess.com".

After receiving these elements, I will try to restore the process.

I am waiting for your feedback,

Best Regards,

Richard

Richard Manga Support & Training Manager RunMyProcess

rmanga@runmyprocess.com 3 rue de Gramont 75002, Paris, France. www.runmyprocess.com

[sarita...@flowian.com]

Hello Rechard ,

There are two processes from different projects. Please find required details as below -

Project name : Demand Plan-Workflow
Process name : Demand Plan

Project name: Consolidated P&L & Legal (IFRS)
Process name : Month end and RFC package.

We have also created you as a user with profile "Administrator" .
Please let us know in case any other details.

Thanks & Regards
Sarita

[sarita...@flowian.com]

Hello Richard ,

There is an another process which is facing the same error. Please find required details as below -

Project name : Exceptional Discounts Workflow
Process name : Exceptional Discount process

Please may I know the reason behind this error.

Thanks & Regards
Sarita

[Richard Manga]

Good morning Sarita,

In order to restore these processes, I will consume some time from your support package.

In fact, the operation will require between one and 2 hours. Are you ok with this?

I am waiting for your feedback,

Regards,

Richard

Richard Manga Support & Training Manager RunMyProcess

rmanga@runmyprocess.com                    +33 (0) 1 75 77 51 82                            +33 (0) 6 74 75 01 24

3 rue de Gramont 75002, Paris, France. www.runmyprocess.com

Sarita

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[Sarita Gawade]

Hello Richard,

Please go ahead...!!

Thanks

[Richard Manga]

Good morning Sarita,

Thank you for your feedback.

After checking and trying to repair these processes, I found that all of them have only ONE revision.

In other words, you've saved the process only once after you created it. So, it is not possible to back in a previous

revision.

Please, could you explain me in details how you created these processes? I think you are doing something very

particular.

[Richard Manga]

Good morning Sarita, Sagar,

With R&D help, all the processes have been restored successfully.

Please could you confirm?

NB: I spent 3 hours to restore these processes.

Best Regards,

Richard

Richard Manga Support & Training Manager RunMyProcess

rmanga@runmyprocess.com                    +33 (0) 1 75 77 51 82                            +33 (0) 6 74 75 01 24 3 rue de Gramont 75002, Paris, France. www.runmyprocess.com

On Mon, Mar 20, 2017 at 11:33 AM, Sarita Gawade <sarita...@flowian.com> wrote:

[Sagar Wadekar]

Hello Richard,

We have check the processes and are now fine. 

Thanks for the support. I really appreciate the efforts.

Thanks

ᐧ

Regards,

Sagar Wadekar Web & Cloud Solutions, Flowian Solutions Pvt. Ltd M: (+91)  9552673367 E: sagar....@flowian.com|

[sarita...@flowian.com]

Hello Richard,

Again there are three processes from different projects which are facing the same error. Please find required details as below -

Project name : Exceptional Discounts Workflow
Process name : Exceptional Discount process

Project name : Demand Plan-Workflow
Process name : Demand Plan

Project name: Consolidated P&L & Legal (IFRS)
Process name : Month end and RFC package.

Please reply as soon as possible.

Thanks & Regards,
Sarita

[sarita...@flowian.com]

Hello Team,

Any updates on the issue.Please let me inform.

Thanks & Regards,
Sarita

[Richard Manga]

Good morning Sarita, Sagar,

All these 3 processes have been restored successfully.

Please could you confirm?

We spent two hours to restore them.

Best Regards,

Richard

Richard Manga Support & Training Manager RunMyProcess

rmanga@runmyprocess.com                    +33 (0) 1 75 77 51 82                            +33 (0) 6 74 75 01 24 3 rue de Gramont 75002, Paris, France. www.runmyprocess.com

Sarita

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[Sagar Wadekar]

Hello Richard,

The three processes are now fine. 

Thanks for the support.

ᐧ

Regards,

Sagar Wadekar Web & Cloud Solutions, Flowian Solutions Pvt. Ltd M: (+91)  9552673367 E: sagar....@flowian.com|