Emails Delay or Omitted

[recetor....@gmail.com]

Hi.
Is it normal, some of emails of my process stay omitted sometimes or with delay?

[Sweta Suman]

Hi,

Email might get delayed but it will never get omitted check in your spam/junk folder. If you are testing your application in Test mode emails are received by initiator only. In ACCEPTANCE/LIVE mode email will be received by actual recipients.

On Tue, Jan 12, 2016 at 10:57 PM, <recetor....@gmail.com> wrote:

Hi.
Is it normal, some of emails of my process stay omitted sometimes or with delay?

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Thanks,

Sweta 

Fujitsu RunMyProcess

[recetor....@gmail.com]

Hi.
Yes I know, but sometimes the emails aren't sent, and in process report refer, "Internal Server Error". But sometimes works. Can you explain?

[Sweta Suman]

Hi,

Are you using Default Mail provider or you have created custom Mail provider ? 

On Wed, Jan 13, 2016 at 5:15 PM, <recetor....@gmail.com> wrote:

Hi.
Yes I know, but sometimes the emails aren't sent, and in process report refer, "Internal Server Error". But sometimes works. Can you explain?

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[recetor....@gmail.com]

Default Mail Provider why?

[Sweta Suman]

Hi,

Please provider more information about activity you are using in process and share screenshot so that we can help you at the earliest.

On Wed, Jan 13, 2016 at 6:13 PM, <recetor....@gmail.com> wrote:

Default Mail Provider why?

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[recetor....@gmail.com]

Hi Sweta.
For example yesterday, I didn't receive the automatic email in one user.
I send the screenshots of email configuration task. Sometimes I receive, but other times I didn't receive. The error that appear in process is 500, Internal Server Error.

[recetor....@gmail.com]

In test mode works, but in live mode no. Why?

[recetor....@gmail.com]

Appear this error:

2016-01-13T16:47:59+0000 - Task "Aprovador 1" (id: 1[0] - status: WAITING): Notification failed (Internal Server Error (500) - Not connected)

[recetor....@gmail.com]

quarta-feira, 13 de Janeiro de 2016 às 16:54:35 UTC, recetor....@gmail.com escreveu:
> Appear this error:
>
> 2016-01-13T16:47:59+0000 - Task "Aprovador 1" (id: 1[0] - status: WAITING): Notification failed (Internal Server Error (500) - Not connected)

Somebody can help me? It's urgent.

[recetor....@gmail.com]

I did some tests and the notification didn't work neither in test mode nor live mode. I attached picture of workflow. Please help me.

[Sweta Suman]

Hi,

As per your latest process design screenshot you are getting error at "Manual Activity" in which you have checked Notify via Email . Primary reason could be email provider. Please make sure that you have configured your mail provider correctly.

If problem persist provide us screenshot of Manual activity configuration to investigate further.

On Thu, Jan 14, 2016 at 4:12 PM, <recetor....@gmail.com> wrote:

I did some tests and the notification didn't work neither in test mode nor live mode. I attached picture of workflow. Please help me.

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[recetor....@gmail.com]

Hi. Yes, I know, but the error is in Manual Activity as you said.
The mail provider that I use the the Default Mail Server created automatically by RMP. I send the screenshots of task activity.
The problem persist. Please help me.

[recetor....@gmail.com]

I need help is this question please.

[recetor....@gmail.com]

I can't fix the problem, and I don't know why all email are received except this task :S Please help

[Pankaj Kumar]

Hi,

Please share the screen-print of the defaullt_mail server configuration.

Is the mail provider used in "Aprovodo" and "Aprovodo1" activity is same or different? if mail provider is same for both activity then the error is in configuration of "Aprovodo1" activity.

Thank you,

Pankaj Kumar

Fujitsu RunMyProcess Support

On Fri, Jan 15, 2016 at 4:30 PM, <recetor....@gmail.com> wrote:

I can't fix the problem, and I don't know why all email are received except this task :S Please help

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[recetor....@gmail.com]

Hi Pankaj.
I send the configuration of Default Mail Server.
The mail provider used is the same in two tasks. I send the screenshots of tasks.
Please help me.

[Pankaj Kumar]

Hi,

If the mail provider is same for both activity, error in mail configuration of activity "Aprovador1".

Please try removing the mail provider and adding it again, also in mail text, please use simple text, without using any variable in mail body.

This way you can ensure the reason of the issue..

Thank you,

Pankaj Kumar

Fujitsu RunMyProcess Support

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[recetor....@gmail.com]

Hi Pankaj.
I don't know how I can remove, but I click on button and select again Default Mail Server. I remove all variables in email body and title, but the result was the same :S
What I should do?

[recetor....@gmail.com]

Problem fixed.
The problem was that in Task configuration, the "Character Set" was as ISO, and not UTF8. Thank you Pankaj.

[recetor....@gmail.com]

[recetor....@gmail.com]

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