Capturing email remainder in the history widget

[Somjit Banerjee]

Hi Team,

I want to capture the email remainder that is being generted in the process, in the history widget, can you give me an idea of how to do it, or else there is any other alternatives??

Please help

Regards,
Somjit

[Sweta Suman]

Hi Somjit,

Could you please let us know why you want to capture email reminder in History widget ? Elaborate.

Instead you can maintain a variable say "status" which will get updated as per reminder count or as per your requirement.

Thanks,

Sweta 

Fujitsu RunMyProcess

--
Fujitsu - RunMyProcess
---
You received this message because you are subscribed to the Google Groups "Fujitsu RunMyProcess Developer Community" group.
To unsubscribe from this group and stop receiving emails from it, send an email to supportforum...@runmyprocess.com.
To post to this group, send email to suppor...@runmyprocess.com.
Visit this group at https://groups.google.com/a/runmyprocess.com/group/supportforum/.
To view this discussion on the web visit https://groups.google.com/a/runmyprocess.com/d/msgid/supportforum/cae2ebb2-79d0-45aa-92c7-6ce5f30c46c8%40runmyprocess.com.
For more options, visit https://groups.google.com/a/runmyprocess.com/d/optout.

--

[Somjit Baner-Jee]

Hi Sweta,

According to the buisness rules, there is a need to generate email reminders for approvers, now there are situations where, the user might ask why his ticket took so many days to get approve, now if the email reminder can be stored in history then we have a point to say that , ticket was assigned, simultaneously,email remainders were also send when the approver did not responded, so neither the approver nor the user can deny the facts.

Regards,

You received this message because you are subscribed to a topic in the Google Groups "Fujitsu RunMyProcess Developer Community" group.
To unsubscribe from this topic, visit https://groups.google.com/a/runmyprocess.com/d/topic/supportforum/uawRzA1vfOY/unsubscribe.
To unsubscribe from this group and all its topics, send an email to supportforum...@runmyprocess.com.

To post to this group, send email to suppor...@runmyprocess.com.
Visit this group at https://groups.google.com/a/runmyprocess.com/group/supportforum/.

To view this discussion on the web visit https://groups.google.com/a/runmyprocess.com/d/msgid/supportforum/CAEibfQ-ZG%2BUixR8hBHV8VPVdWtRRvqOZp5zWZNYt%3DetNyFFCeA%40mail.gmail.com.

For more options, visit https://groups.google.com/a/runmyprocess.com/d/optout.

--

Somjit Banerjee | RMP Developer 

IT Asia Pacific (ITAP), Lafarge Asia Sdn Bhd.

Level 2, Wisma Lafarge, 2 Jalan Kilang,

46050 Petaling Jaya, Selangor, Malaysia.

Email: somjit-baner.jee.ext@lafarge.com

Mobile: +601126371680

Helpdesk: +601 2365 7972  | Fax:+603 7962 3416

[Sweta Suman]

Hi Somjit,

Easiest way to do is through collection. You can store all desired information (e.g email reminder, reminder date) in collection and display these information using report.

Hope this helps you.

To view this discussion on the web visit https://groups.google.com/a/runmyprocess.com/d/msgid/supportforum/CAFGjnaTMDHRDdiQ4iyHC8nrPOCmT6-UDjQtYB-ySyjHiR4DP2g%40mail.gmail.com.

For more options, visit https://groups.google.com/a/runmyprocess.com/d/optout.

--

Thanks,

Sweta 

Fujitsu RunMyProcess

[Somjit Baner-Jee]

Hi Sweta,

Thanks for the responce. I will do the required things.

Regards,

To view this discussion on the web visit https://groups.google.com/a/runmyprocess.com/d/msgid/supportforum/CAEibfQ-UaYzCd8%3DH2t9cC4Kc2mnYhGxhOHYxOtp43adOcB5Gig%40mail.gmail.com.

For more options, visit https://groups.google.com/a/runmyprocess.com/d/optout.