Version Issue

[mosa.gh...@gmail.com]

Hello Support,

I have a version in production, I am trying to create a new one with changes on the process and put it on the production instead of the old one, now the problem is that when I create a new version in production the old version by default became in acceptance mode , but still Read only live"it seems it got stuck" , so I can't update and change the "include all resources" , and "always keep all resources updated" .

However, is it a bug on on your platform?Please Confirm and help.

Regards,
Mousa Gharaibeh

[Gareth Thiveux]

Hi Mosa,

No this is not a bug, it's the normal behaviour with a version that already has running instances.

Try to switch your Acceptance version to Test to see if it makes any difference.

If it's still grayed out and read only, it means that you've got some instances that have been launched under this version, therefore, you can't edit it.

Regards,

ᐧ

Gareth THIVEUX

Customer Solutions Engineer

 Fujitsu RunMyProcess

3 rue de Gramont, 75002 Paris - France

website : Fujitsu RunMyProcess

     

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[mosa gharaibeh]

Hi Gareth,

I have already running instances on this version , but as usual when I implement a change request then create a new version , already get a message ,that give me a selection about old instances with any version do you need to complete them.

Please Advise.

Regards,

Mousa Gharaibeh

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Regrads,

Mousa Gharaibeh

[mosa.gh...@gmail.com]

Hi Gareth,

Any Update?

Regards,
Mousa Gharaibeh

[Gareth Thiveux]

Hi Mosa,

I'm sorry, but I don't understand what's your issue here.

Regards,

Gareth THIVEUX

Customer Solutions Engineer

 Fujitsu RunMyProcess

3 rue de Gramont, 75002 Paris - France

website : Fujitsu RunMyProcess

     

Fujitsu RunMyProcess user? Please add a review on GoogleApps Marketplace

Afin de contribuer au respect de l'environnement, merci de n'imprimer ce message qu'en cas de nécessité.
Be environmentally friendly: do not print this email unless it is entirely necessary.

Hi Gareth,

Any Update?

Regards,
Mousa Gharaibeh

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[mosa gharaibeh]

Hi Garteh,

I have created a new version and put it in production , then the previous already became in test by default ,I have tried to update old version ,I read the message that this version Read only (Live) in read color although that this version in test.

Please Advise.

Regards,

Mousa Gharaibeh

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Regrads,

Mousa Gharaibeh