Hi Ted,
Apologies for delay in response.
Are you still facing the issue.Could you please confirm?
We request you to use RunMyProcess Support Ticketing System in future for enhanced support service. Below is the link to signup/reset your password if already registered.
https://desk.zoho.eu/portal/runmyprocess
If you have any problems in sign up kindly let us know.
Thanks & Regards,
Fujitsu RunMyProcess Support