Process / Script / Text field attribute issue

[hwa...@bcsglobal.com]

Hello Team,

Request your help. One of my processes is acting very wierdly.

In the process when a ticket passes from one screen to another in the workflow, the value in one of the text fields dissapears. And when the ticket is passed to yet another screen from here then that empty text field now becomes invisible.

I checked there is no script running. Also the visible and Active property of the text field is set to true. and yet the text field is uneditable.

Regards,
Harvinder

[rode...@roderickforsythe.com]

If you have any controls (widgets) in a split widget, don't forget to check the visibility of the split widget. Without more info, that's my best guess.

Best regards,
Roderick Forsythe

[Pankaj Kumar]

Hi Harvinder,

Are you able to resolve the issue, if not, kindly share the screen-print of the process, variable screen and the web interface so that we can check the configuration/implementation of the process.  

Thank you,

Pankaj Kumar

Fujitsu RunMyProcess Support

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[Harvinder Wazir]

Hi Pankaj,

No the issue is not solved. Redericks reply didnt help because the value of variable was already set to visible.

The process flow does not seem to have issue. Also I am hesistant to share the internal process in forum. However please find below screenshots that should explain my conundrum.

Screenshot of web interface with widget not editable:

Screenshot of widget configuration:

Screenshot of variable

Regards,

--

Harvinder Wazir,

Customer Services And Innovation group

BCS Global Networks Ltd

5525 Eglinton Ave. W. Unit 128

Toronto, Ontario, M9C 5K5

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[Murali]

Hi Harvinder,

To debug the problem create a measure in process with text field variable and see how the value is appearing at different screen(s) of your web interface after the process execution.

Attached the screenshots for your reference.

Regads,
Murali

[Harvinder Wazir]

Hello Murali,

Thanks for your email. It confirms my problem statement. What to do next for solution?

I added a measure as you suggested. The measure shows that it has the value but the web interface doesnt show it. The measure variable was partner measure. See below:

Web Interface

Measure variable

Regards,

[Sweta Suman]

Hi Harvinder,

Please check if any script is written on Active/visibility rule of partner text box e.g "[[visible]]" == "false"

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Thanks,

Sweta 

Fujitsu RunMyProcess Support

[Harvinder Wazir]

Hello Sweta,

I looked at the the "partner" element which is showing this unexpected behavior. And it does not have any script written inside it.

Regards,

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[Pankaj Kumar]

Hi Harvinder,

Is it possible for you to available for a screen sharing session for this issue as we can not suggest much with out seeing configuration of the process.

Thank you,

Pankaj Kumar

Fujitsu RunMyProcess Support

To view this discussion on the web visit https://groups.google.com/a/runmyprocess.com/d/msgid/supportforum/CAK%3D5vvzCKe5b207j9641TJ830CmPBB3x9C278Fvo6BCOCq_dxg%40mail.gmail.com.

[Harvinder Wazir]

Hello Pankaj,

I have time slot of 2 pm - 4pm ( Eastern) today and tomorrow. What is convenient time for you ?

Regards,

[Pankaj Kumar]

Hi Harvinder,

Can we have the screen sharing today at 11AM (Eastern) that will be 8.30 PM (GMT+5.30) of my time.

Thank you,

Pankaj Kumar

Fujitsu RunMyProcess Support

[Harvinder Wazir]

Hello Pankaj,

I do not have time available at 11 am ( eastern) today. Can we do this 11 am (Eastern) tomorrow ?

Regards,

[Harvinder Wazir]

Ok Pankaj.

Regards,

On Thu, Jul 30, 2015 at 3:45 AM, Pankaj Kumar <pku...@runmyprocess.com> wrote:

Hi Harvinder,

I am on leave on today and tomorrow and have a travel plan, will not be able to join the meeting as I have limited access to computer. RMP Support Team will try to contact you regarding this issue as per their availability, sorry for the inconvenience.

Thank you,

Pankaj Kumar

Fujitsu RunMyProcess Support

---------- Forwarded message ----------
From: Pankaj Kumar <pku...@runmyprocess.com>
Date: Thu, Jul 30, 2015 at 1:10 PM
Subject: Declined: Invitation: Meeting for [supportforum:7738] Re: Process / Script /Te... @ Thu Jul 30, 2015 8pm - 9:30pm (pku...@runmyprocess.com)
To: Harvinder Wazir <hwa...@bcsglobal.com>