Customer Registartion Number

[banerjee...@gmail.com]

Hi Team,

In my web interface i have radio buttons which refers to customer region number,
when the customer registration number, number is new then a blank text box appears, where the user give the new customer registration number.

Now the condition is if, when the user clicks on the submit button, i want to check that whether some other user with this customer registration number has already logged a ticket or not, if the condition is true, then the user is prompted the ticket with this registration number has already been formed, and does not allow the user to log a new ticket.

Can you tell me how to achieve what i am asking for?

Regards,
Somjit

[Sweta Suman]

Hi,

As you mentioned that you have Radio button which refers to customer region number, I am assuming you have one option as New in radio button list. On selection of new option a text box appear where user can enter new customer registration number. Once customer enter new registration number you can call a Composite API.

CAPI will perform following steps -

1) List call back all data from collection.

2) Check for customer registration number.( e.g if (result[i].cust_regist_no == enetred_regist_no))

   a) Yes - Show prompt message of ticket with the registration number.

   b) No - save records in collection.

   

Refer - http://docs.runmyprocess.com/Developer_Guide/Composite_API/Composite_API_Example

Alternatively, you can apply similar validation on page submission of button. If button type is "Start Process" then you can write script in "Pre-launch" script.

Hope this helps you.

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Thanks,

Sweta 

Fujitsu RunMyProcess Support

[Somjit Banerjee]

Hi Sweta,

Since the button type is start process, i would like to go to the alternative way, but thing is that when the new customer registration number is being input, and when the user clicks on the submit button, before the process starts i want to find that whether any record or submitted ticket exist with this registration number or not, if it exists then the user is not able to submit and start the process.

So please help me with this?

Regards,

Somjit.

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[Sweta Suman]

Hi Somjit,

As I mentioned above, if button type is "Start Process" then you can write script in Pre-launch" script.

Structure of script would be something like below -

function success(result) 

{

    alert("ok=" + JSON.stringify(result));

// code to check whether the entered customer registration number already exist

 if(yes)

 {

    //  You can show prompt message of ticket with the registration number. Form will not be submitted.

 }

 else

 {

    // code to save records in collection

            true;  // process will be called/launched

 }

}

function failure(result)

{

    alert("ko=" + JSON.stringify(result));

}

// list call back from collection

var my_pattern = {};

col_collection.listCallback(my_pattern,{},success,failure);

Hope this helps you.

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For more options, visit https://groups.google.com/a/runmyprocess.com/d/optout.