Instance Getting Stuck

[mosa.gh...@gmail.com]

Hello Support,

The user was trying to stamp the form to close instance but with no luck , I have reversed back on step and reboot but also with no luck. Kindly find the below request :

Project Name: ISA - V3
Process Name : ISA -V3
Instance ID : 24252
P_request : d16ef492-2fc5-11e4-a6c2-1231380c7265

Could you please help me , it's an urgent case.

Best Regards,

Mousa Gharaibeh
Analyst , Business Process Automation
Corporate & Technology Services
Office :  +962 6 5800936
Mobile: +962 796579097          
Email: mousa.g...@sita.aero

[Bilal Ajaj]

Hello Mousa,

Can you please give us more information? What error are you getting? Is it a manual task? Send an email task?

Bilal

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[mosa.gh...@gmail.com]

Hello Support,

It's a manual activity and when the users trying to validate the form and go to the next step ,they failed , haven't any message appear.

so , no error appeared ,but the instance getting stuck on the same activity.

We can't close the instance

[Bilal Ajaj]

Hello Mousa,

You mean that the user is stuck on the interface and he can't validate the the form ? Then you might be having a hidden field that is required.

In order to know whether the form is valid or no, you type these lines in the google chrome console :

RMPApplication.validate();

RMPApplication.getInvalidWidgets();

The first one will tell you if the form is valid and the second one which widgets are invalid. Can you please check them ?

Best regards,

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Bilal AJAJ

Customer Solutions Engineer

Contact: ba...@runmyprocess.com

Website: Fujitsu RunMyProcess

3 Rue de Gramont 

75002 Paris - France

     

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[mosa.gh...@gmail.com]

Hi

Kindly find the attached screen .

[mosa gharaibeh]

Hi Bilal ,

Please ignore the previous email, Kindly find attached the Attached file.

On Mon, Sep 29, 2014 at 3:30 PM, <mosa.gh...@gmail.com> wrote:

Hi

Kindly find the attached screen .

--

 

 

 

 

Regrads,

Mousa Gharaibeh

[Bilal Ajaj]

Mousa,

As you can, you form is not valid. You have 3 fields that should be filled. 

These fields might be hidden so i think that you should put these fields as non required. 

You can find their ids in the console as it's shown in your screenshot (id_CSMName of the first one for example).

Best regards,

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Bilal AJAJ

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Contact: ba...@runmyprocess.com

Website: Fujitsu RunMyProcess

3 Rue de Gramont 

75002 Paris - France

Mobile   : +33 (0) 6 89 14 30 69

     

[mosa.gh...@gmail.com]

Hi Bilal ,

No Bilal All required and mandatory fields were filled successfully by customer . I don't think so.

Please Advise.

[Bilal Ajaj]

Hello Mousa,

Can you please give me the authorization to connect on the account. It will be much easier to find the error. To do that, please follow the instructions here.

Best regards,

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Bilal AJAJ

Customer Solutions Engineer

Contact: ba...@runmyprocess.com

Website: Fujitsu RunMyProcess

3 Rue de Gramont 

75002 Paris - France

     

[Bilal Ajaj]

Mousa,

Please give authorization to the following adress: bajaj...@runmyprocess.com

Thanks in advance.

Bilal

[mosa.gh...@gmail.com]

Hi bilal ,

Done , Awaiting for your help.

[mosa.gh...@gmail.com]

Hi Bilal,

It's still not working , it's more than month.

please Advise.

[mosa.gh...@gmail.com]

Hi Bilal,

Any Update?

[Bilal Ajaj]

Hi Mousa,

Sorry for the late reply. I took a look on your interface and i noticed one thing. You have a field called "CSM Name" in the "ValidationRequest" tab. This field has a pattern and the value given is not correct regarding the pattern.

Why would you want to put a pattern in this field ? To continue through the process, you will have to delete this pattern or correct the value of the field in this instance.

Hope this will help you.

Best regards,