Error + User Creation

[Harry]

I am getting an error(screenshot attached) while creating a new user.

User preferences and metadata is selected. Also i have checked this user does not currently already exist in RMP.

The email address of the user is btin...@pinnaca.com

What steps do we take to resolve this ?

[Gunjan Rajgure]

 Hi Harry,

Please make sure that the user id you are trying to add as user is not registered with any of the previous RunMyProcess account. You cannot create new user with same email id which is already register with RunMyProcess. Just to be more detail it only validate for unique string value. If you want to use same user then you can create alias of that id.

For e.g. me+ne...@gmail.com. 

Hope this will help you.

Thanks & Regards

Gunjan

Fujitsu RunMyProcess Support 

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[Harry]

Hi Gunjan,

Thanks for reply. But this does not help me as we are using the email alias
for further processing in few projects.

Can you delete this user from your end from all runmyprocess accounts so i can create this user ?

Regards

On Monday, February 27, 2017 at 3:21:36 PM UTC-5, gunjan.rajgure wrote:
>  Hi Harry,
>
>
> Please make sure that the user id you are trying to add as user is not registered with any of the previous RunMyProcess account. You cannot create new user with same email id which is already register with RunMyProcess. Just to be more detail it only validate for unique string value. If you want to use same user then you can create alias of that id.
> For e.g. me+ne...@gmail.com. 
>
>
> Hope this will help you.
>
>
> Thanks & Regards
> Gunjan
> Fujitsu RunMyProcess Support 
>
>
>
> On Tue, Feb 28, 2017 at 12:41 AM, Harry <hwa...@pinnaca.com> wrote:
> I am getting an error(screenshot attached) while creating a new user.
>
>
>
> User preferences and metadata is selected. Also i have checked this user does not currently already exist in RMP.
>
>
>
> The email address of the user is btin...@pinnaca.com
>
>
>
> What steps do we take to resolve this ?
>
>
>
> --
>
> Fujitsu - RunMyProcess
>
> ---
>
> You received this message because you are subscribed to the Google Groups "Fujitsu RunMyProcess Developer Community" group.
>

> To unsubscribe from this group and stop receiving emails from it, send an email to supportforum...@runmyprocess.com.

[Pray Desai]

Hi Harvinder,

The trial account opened by btin...@pinnaca.com has been deleted. You should be able to add that user now.

Regards,

Pray Desai,

Fujitsu RunMyProcess.

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[Harry]

I was able to add this user. This issue is closed.

Thanks Pray.