Killed Process

[huw.wa...@gmail.com]

Good Afternoon,

We have come across a killed process within our process reports.

We are getting the following error:

2018-07-30T14:02:28+0000 - Join "" (id: 83 - status: COMPLETED): Maximum execution time exceeded (300000 ms)

The visual representation of the process shows that the gateway with ID 83 has a status of completed.

The process is showing a status of aborted at another activity, however, when I try and restart the process at this activity, I can the above error.

Please can you advise as to why the process has been killed as the documentation does not contain any information that describes this status? Could you also advise as to how we may restart the process.

Thanks,

Huw

[Pankaj Kumar]

Hi Huw,

Since this is project/application specific query, we kindly request you to contact RunMyProcess Support Portal to raise a ticket, please find the url to access RunMyProcess Support Portal as below:-

https://support.runmyprocess.com/RMPSupportLoginPage

Also kindly share details as account id,  project name. process instance id, error details, approx date and time when this issue occur.

Thank you,

Pankaj Kumar

Fujitsu RunMyProcess Support

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