Understanding the RMP-USageReport

[Priyanka]

Hello..
I am trying to know about RMP-UsageReport.But i am getting some problem.If I perform any activity like assigning daily task to employee.IF any employee is not submitting task after 8 hours of assignment sent them reminder email.So I think its Process trigger by Timer.But its not showing any changes at Process trigger-Timer usage,instead its showing changes at Email Sent Usage in the UsageReport.I am confused about why its showing changes at Email sent Usage.
So Please clarify me regarding this.

Regards,
Priyanka.

[Gareth Thiveux]

Hi Priyanka,

"Process trigger by Timer" only applies to processes that are triggered by a timer, which means where the start event of the process is a timer. If it's a timer in the middle of a process, or attached to a manual task, it won't be counted (and won't appear as "Process trigger by Timer").

But of course, if an email is being sent when time runs out, you'll be counted an Email sent in the Usage Report.

Regards,

Gareth THIVEUX

Customer Solutions Engineer

 Fujitsu RunMyProcess

3 rue de Gramont, 75002 Paris - France

website : Fujitsu RunMyProcess

     

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[priyanka....@flowian.com]

Hello Sir..

In my RMP-Usage Report problem,actully the start event of process is a timer then still its not counted under the "Process trigger by Timer".So still i am confused.Here is an attachment which shows my process.Please clarify me regarding this.

Regards,
Priyanka.

[priyanka....@flowian.com]

Hello Sir..
In my RMP-Usage Report problem,actully the start event of process is a timer then still its not counted under the "Process trigger by Timer".So still i am confused.Here is an attachment which shows my process.Please clarify me regarding this.

Regards,
Priyanka.

[Gareth Thiveux]

Hi Priyanka,

Is your process in LIVE ? or only in TEST ?

Processes with timers only get triggered when the project they are part of is in LIVE.

Regards,

Gareth THIVEUX

Customer Solutions Engineer

 Fujitsu RunMyProcess

3 rue de Gramont, 75002 Paris - France

website : Fujitsu RunMyProcess

     

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Be environmentally friendly: do not print this email unless it is entirely necessary.

Regards,
Priyanka.

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[Gareth Thiveux]

Hi Priyanka,

Both TEST, ACCEPTANCE and LIVE modes are counted within the Usage Report.

But it's not the creation of a process that is counted, it's their execution.

And processes triggered by timers can't be executed in TEST, only in LIVE.

Regards,

Gareth THIVEUX

Customer Solutions Engineer

 Fujitsu RunMyProcess

3 rue de Gramont, 75002 Paris - France

website : Fujitsu RunMyProcess

     

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2014-09-02 7:25 GMT+02:00 Priyanka Patgaokar <priyanka....@flowian.com>:

Hello sir,

Will you please tell me which parts of RMP-UsageReport are considered under either in test mode or live mode of project?

Please clarify me about this.

Regards,

Priyanka.

On Tue, Sep 2, 2014 at 10:49 AM, Priyanka Patgaokar <priyanka....@flowian.com> wrote:

Hello sir,

Thank you for your suggestions.

Actully my project is in test mode.I will try it in Live mode and i will check the result.

Thank you.

Regards,

Priyanka.

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Regards,

Priyanka Patgaokar web & Cloud Developer, Flowian Solutions Pvt. Ltd M:(+91) 9096640217  | E:priyanka....@Flowian.com | W:www.Flowian.com

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Regards,

Priyanka Patgaokar web & Cloud Developer, Flowian Solutions Pvt. Ltd M:(+91) 9096640217  | E:priyanka....@Flowian.com | W:www.Flowian.com