Account displays as Inactive

[dba...@momnet.com]

Hello, I'm the RMP admin and at the top of the screen next to my name displays Inactive. When I try to load a project's process report I get "Error loading console" message.
Please advise,
Thanks,
Dave Bandy

[Marie Desbois]

Hi Dave, 

Your licences have expired since today, we have checked with the US team and  they are waiting for White Stratus approval.

For more information please contact directly Takuto Komatsuki whose in charge of your subscritpion in USA.

Sorry for the inconvenience.

Regards, 

Marie DESBOIS

Finance & Administration Manager

+ 33 (01) 80 49 16 40

Website: Fujitsu RunMyProcess

     

---------- Forwarded message ----------
From: Dimitri MELCHIOR Pro <dmel...@runmyprocess.com>
Date: 2014-10-01 14:23 GMT+02:00
Subject: Fwd: [supportforum:4866] Account displays as Inactive
To: Marie Desbois <mdes...@runmyprocess.com>
Cc: RunMyProcess Support <sup...@runmyprocess.com>

Salut Marie,

Les utilisateurs du compte sont OVERDUE. Tu peux gérer?

Merci

--

Dimitri MELCHIOR

PreSales Consultant

Contact: dmel...@runmyprocess.com

Tel: +33(0)1 75 77 51 78

Mobile : +33(0)6 52 70 89 82

Website: Fujitsu RunMyProcess

     

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[Marie Desbois]

Hi Dave, 

I have just checked with my manager and in order to don't stop your process I have reactivated your licences while we are waiting from the US team.

Hope it's ok for you.

Sorry again for the inconvenience on your account.

Regards, 

Marie DESBOIS

Finance & Administration Manager

+ 33 (01) 80 49 16 40

Website: Fujitsu RunMyProcess