Randomly inactivated user and unauthorized access

[olli.pe...@gmail.com]

Hi,
our companies RMP account behaves strange. From time to time my userid in the page title shows the prefix "inactivated". When I lookup the user under Account->Users the user status is green. After I logout/login a few times it is activated again. The same with a process. Most of the times it stays readonly "unauthorized access". Sometimes I can edit the process again. Whom can I contact at RMP for help?

Regards
Oliver Petrovski

[Dipen Raval]

Hi Oliver,

Thanks for your query mail.
In order to help you kindly help us to know whether your account is pad or trial.

If it is paid, can you please share account ID and credentials.

Regards,
Dipen Raval
RunMyProcess Support

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[olli.pe...@gmail.com]

Hi Dipen,
I still have this problem. Any news?
Regards
Oliver

[Richard Manga]

Good morning Sir,

Please could you confirm if you can access to the platform now?

Best Regards,

Richard Manga Support & Training Manager RunMyProcess

rmanga@runmyprocess.com                    +33 (0) 1 75 77 51 82                            +33 (0) 6 74 75 01 24 3 rue de Gramont 75002, Paris, France. www.runmyprocess.com

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[Abhilash Sambhare]

Hi Oliver,

Could you please confirm that your query has been resolved?

Thanks & Regards,

Abhilash Sambhare

Fujitsu Runmyprocess Support

To view this discussion on the web visit https://groups.google.com/a/runmyprocess.com/d/msgid/supportforum/CAJ6Gss-i5LkSb97utXA7Mt4GJwv%3DbwK3L8RWzz2Acizddg3TiQ%40mail.gmail.com.

[olli.pe...@gmail.com]

Am Mittwoch, 5. April 2017 17:47:25 UTC+2 schrieb Richard Manga:
> Good morning Sir,
>
>
> Please could you confirm if you can access to the platform now?
>
>
> Best Regards,
>
>
>
>
>
>
>
>
>
>
>
>
> Richard MangaSupport & Training Manager
> RunMyProcess
>
>

>               rma...@runmyprocess.com

>                    +33 (0) 1 75 77 51 82
>                            +33 (0) 6 74 75 01 24
>
> 3 rue de Gramont
> 75002, Paris, France.
> www.runmyprocess.com
>
>
>
>
>
>
>
>

> On Wed, Apr 5, 2017 at 10:23 AM, <olli.pe...@gmail.com> wrote:
> Am Montag, 3. April 2017 09:40:58 UTC+2 schrieb Oliver Petrovski:
>
> > Hi,
>
> > our companies RMP account behaves strange. From time to time my userid in the page title shows the prefix "inactivated". When I lookup the user under Account->Users the user status is green. After I logout/login a few times it is activated again. The same with a process. Most of the times it stays readonly "unauthorized access". Sometimes I can edit the process again. Whom can I contact at RMP for help?
>
> >
>
> > Regards
>
> > Oliver Petrovski
>
>
>
> Hi Dipen,
>
> I still have this problem. Any news?
>
> Regards
>
> Oliver
>
>
>
> --
>
> Fujitsu - RunMyProcess
>
> ---
>
> You received this message because you are subscribed to the Google Groups "Fujitsu RunMyProcess Developer Community" group.
>

> To unsubscribe from this group and stop receiving emails from it, send an email to supportforum...@runmyprocess.com.

>
> To post to this group, send email to suppor...@runmyprocess.com.
>
> Visit this group at https://groups.google.com/a/runmyprocess.com/group/supportforum/.
>
> To view this discussion on the web visit https://groups.google.com/a/runmyprocess.com/d/msgid/supportforum/8010de2b-85ae-4dd9-b05a-9485599672ea%40runmyprocess.com.
>
>
>
> For more options, visit https://groups.google.com/a/runmyprocess.com/d/optout.

Yes it is working again. Thank you. What was the problem?