Re: [supportforum:6378] Subscription not processed

[Shobhit Tripathi]

Hi,

We forwarded to concerned person. They will get back to you soon.

Thanks & Regards,

Shobhit

On Fri, Feb 27, 2015 at 7:28 PM, <rbur...@twiddy.com> wrote:

Good morning--I recently paid to have our the subsciption for our company to be upgraded to full user access. Unfortunately, our account is still listed as inactive. Can you assist?

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Thanks & Regards,

Shobhit

Fujitsu- RunMyProcess

[rbur...@twiddy.com]

Thank you--I'll await the reply.

[thoshino]

Hi,

Sorry for the inconvenience.

The license was added to your TEST EMAIL user, not your login.

I changed it, you should be okay now.

Can you logout > login again, and check?

Best regards,

Taka

[thoshino]

Hi,

Seems I enabled the wrong user.

Fixed, can you try again?

Please logout and login to refresh the session.

Best regards,

Taka

[rbur...@twiddy.com]

Taka, everything's working fine now--thanks again for working on this for me!

[thoshino]

Hi, 

Sure no problem. Please feel free to come back to the forum for any other issues you may face!

Best regards, 

Taka