Task reminder email keeps going even after task completed

[arman_...@icloud.com]

Hi Team,

I've implemented the task reminder process described in the below link in multiple places through my process, configured to check every 24 hours instead of 5 minutes.

The process runs and sends the alert/reminder email, however this is where the problem occurs.

When the task has been completed and the process moves to the next step, the reminder process does not recognise that the task has been completed and keeps sending reminder emails. I've checked the connectors and have come to the conclusion that the ${get_next_url} freemarker function is getting the URL for the entire process and note specifically the screen for a specific manual task. This is further proven when the link send for the 'Task 1' email alert still opens the 'Task 2' and 'Task 3' screens.

Can someone offer a solution to this?

[arman_...@icloud.com]

Hi Team,

Any solution for this yet?

Regards,

Ben Jones

[arman_...@icloud.com]

Is anyone looking into this issue or am I better off contacting the RMP support team?

Regards,

Ben Jones

[RunMyProcess Support]

Hi,

Apologies for delayed response.

Is this issue is resolved, if not, kindly share the screen-print of your configuration for sending the reminder email.

is freemarker method "${get_next_url(activityid,ispublic)}" gives the url of next activity if the activity for which the task url is fetched is completed, also kindly make sure once task is completed, email reminder activity should be move forward so that reminder is not sent for the completed task.

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Pankaj Kumar
Fujitsu RunMyProcess Support