Process will not complete

connie....@arris.com

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Oct 26, 2015, 2:59:46 PM10/26/15

to Fujitsu RunMyProcess Developer Community

Are there any issues with the RMP platform today? I'm not seeing anything posted, but I have ran several test processes and they hang on one screen and will not completely load it. I'm not getting any type of error message back and status is at Waiting.

Murali

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Oct 27, 2015, 2:47:03 AM10/27/15

to Fujitsu RunMyProcess Developer Community, connie....@arris.com

Hi Connie,

There were no issues with platform yesterday and is stable.
Please let us know if you are still facing the problem by sharing the process details.

Regards,
Murali

Allison, Connie

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Oct 28, 2015, 9:41:09 AM10/28/15

to Murali, Fujitsu RunMyProcess Developer Community

We are still having problems. I inherited this process and am still trying to understand it myself. Would it be possible to have a meeting with someone from RMP to walk through the issue? We did not make any changes to the process before this occurred. And we have tested with an older version of our process and the problem now appears there as well.

Murali

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Oct 29, 2015, 8:03:23 AM10/29/15

to Fujitsu RunMyProcess Developer Community, mkumma...@runmyprocess.com, Connie....@arris.com

Hi Connie,

Please let us know your availability or ping me on Google Hangouts (mkumma...@runmyprocess.com)to plan for the same.

Thanks,
Murali

Allison, Connie

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Oct 29, 2015, 10:29:13 AM10/29/15

to Murali, Fujitsu RunMyProcess Developer Community

Thank you for your response and support. We finally found the cause late last night. Out IT team found that "Due to recent network activity (a) connector is not responding for any requests." They were able to restart the connector and everything seems to be working correctly now.

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