User deleted causes the tasks to not be accessed

[vkda...@tstt.co.tt]

Good day RMP Support,

TSTT is currently trying to clean up its RMP portal with respect to users having left the company while new users are taking over the existing responsibilities etc.

I have re-assigned existing tasks from an old user to a new user. I have also deleted the old user as they had already left the company. In doing so, I think I may created a new problem.

The tasks have been reassigned to the new user but now they cannot access the tasks. This is an example of the error:
"Access Forbidden.
You are not authorized to access this application. Unauthorized: ahri...@tstt.co.tt. User has been deleted."

I think I should not have removed the old user entirely. I know now not to do this in future.

Can you assist in re-instating the users that I may deleted in error:
1) ahri...@tstt.co.tt - Abigail Rickson
2) cke...@tstt.co.tt - Candace Kendall
3) dre...@tstt.co.tt - Derek Regis
4) sr...@tstt.co.tt - Sue-Lyne Rose

Thank you in advance.

Regards,
Vishal Dabiesingh

[Sweta Suman]

Hi, 

There is no need to add these old users again.

However, It is recommended to Deactivate the User which is no longer in use.

In order to add new users, check your process lane's at left vertical bar which role has the right to start the process. Then go to organization menu, edit the role and add respective new users in that.

If you are still facing any problem, please revert back.

Thanks,

Sweta

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[Sweta Suman]

Hi,

Adding to my previous reply. 

You can also refer below tutorials for more details  -

Users - http://docs.runmyprocess.com/User_Guide/Development_Environment/Customer_Account/Users

Access Right -  http://docs.runmyprocess.com/Developer_Guide/Rights/Access_Rights

                       http://docs.runmyprocess.com/User_Guide/Development_Environment/Toolbox/Projects/Project_Rights_Tab

Thanks,

Sweta

[vkda...@tstt.co.tt]

Thanks for the information Sweta. 

Will monitor and let you know. 

Regards,

Vishal.

Sent from my BlackBerry 10 smartphone.

From: Sweta Suman Sent: Friday, March 13, 2015 6:03 AM To: suppor...@runmyprocess.com Reply To: suppor...@runmyprocess.com Subject: Re: [supportforum:6702] User deleted causes the tasks to not be accessed

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[Vishal Dabiesingh]

Good day Sweta,

I had not only deactivated but I had removed the old users from the RMP system.

That is why some users are unable to access the tasks now based on "Access Forbidden" error that they keep getting.

Can you advise accordingly on what I can do to help resolve?

Vishal.

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[Bidisha Das]

Hi,

It is recommended not to delete the users,instead deactictivate them.Since you have already deleted the old users,you can't delegate the pending manual tasks of the old users to the new users and the old processes would be in hold forever.As of Now you need to add the new users in your existing roles and give access rights accordingly.It depends on you reagarding which user should belong to which role.

Once you add that particular user to the particular role,he will be able to access your project accordingly.

Make sure you give proper access rights to the users.

You can refer to:  http://docs.runmyprocess.com/Developer_Guide/Rights/Access_Rights

http://docs.runmyprocess.com/User_Guide/Development_Environment/Toolbox/Projects/Project_Rights_Tab

But I don't think the new users can access the old tasks since you have not delegated the old tasks to the new users before deleting the old users.The new users can access the tasks from now onwards depending on the access rights you have given them

Thanks & Regards

Bidisha

[vkda...@tstt.co.tt]

Hi Bidisha,

The users who I have already reassigned the tasks too are already on the RMP system. They can click on the tasks but when they do, that is when they get the "Access Forbidden" error and they can't access the tasks. This is because these tasks were originally assigned to ‎the users that I have already deleted. 

So somehow, the reassigned tasks are still binded to the original users. Is there any way we can recover the deleted users? I know this can be done because it was done already. 

Any assistance would be greatly appreciated. 

Thank you in advance. 

Vishal.

Sent from my BlackBerry 10 smartphone.

From: Bidisha Das Sent: Saturday, March 14, 2015 8:20 AM

To: suppor...@runmyprocess.com Reply To: suppor...@runmyprocess.com

Subject: Re: [supportforum:6715] User deleted causes the tasks to not be accessed

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[vkda...@tstt.co.tt]

Good morning Bidisha, 

Can you kindly assist me with this?

Please note that I had sent reassigned all open tasks from old users to the new users before i had removed the old users from the system. 

Thanks in advance. 

Vishal.

Sent from my BlackBerry 10 smartphone.

From: Vishal Dabiesingh Sent: Saturday, March 14, 2015 1:59 PM

To: suppor...@runmyprocess.com Subject: Re: [supportforum:6715] User deleted causes the tasks to not be accessed

Good day Bidisha,

Any update on this?

Just to let you know that I have reassigned all open tasks from old users to new users before I had removed the old users from the system.

Kindly assist with this or direct me to someone who can.

Thanks in advance.
Vishal.

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[Vishal Dabiesingh]

Good day Bidisha,

Any update on this?

Just to let you know that I have reassigned all open tasks from old users to new users before I had removed the old users from the system.

Kindly assist with this or direct me to someone who can.

Thanks in advance.
Vishal.

On 3/14/2015 8:20 AM, Bidisha Das wrote:

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[Shobhit Tripathi]

Hi Vishal,

Could you please let us know how you re-assigned the old task to new user ?

You can use delegation for assigning the task. 

Please refer this link for more information: http://docs.runmyprocess.com/Developer_Guide/Rights/Delegation

Kindly share the screenshot of your process (with lanes) and Roles/Entities you assigned into project access right tab (type's like designed/user etc).

Please let us know so that we can help you.

-- 

Thanks & Regards,

Shobhit

Fujitsu- RunMyProcess

[Vishal Dabiesingh]

Hi Shobit,

It would be too much to share my screenshot.

Can we instead establish a remote session via Teamviewer or otherwise so as to show you exactly what the problem is?

Thanks in advance.
Vishal.

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[Murali]

Hi Vishal,

Please let us know when you are available online, so that we arrange for a screen-share.

Regards,
Murali

On Monday, March 16, 2015 at 9:33:31 PM UTC+5:30, Vishal Dabiesingh wrote:

Hi Shobit,

It would be too much to share my screenshot.

Can we instead establish a remote session via Teamviewer or otherwise so as to show you exactly what the problem is?

Thanks in advance.
Vishal.

On 3/16/2015 11:07 AM, Shobhit Tripathi wrote:

Hi Vishal,

Could you please let us know how you re-assigned the old task to new user ?

You can use delegation for assigning the task. 

Please refer this link for more information: http://docs.runmyprocess.com/Developer_Guide/Rights/Delegation

Kindly share the screenshot of your process (with lanes) and Roles/Entities you assigned into project access right tab (type's like designed/user etc).

Please let us know so that we can help you.

-- 

Thanks & Regards,

Shobhit

Fujitsu- RunMyProcess

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[vkda...@tstt.co.tt]

Hi Murali,

I'm available now. 

Vishal.

Sent from my BlackBerry 10 smartphone.

From: Murali Sent: Tuesday, March 17, 2015 1:16 AM To: suppor...@runmyprocess.com Cc: vkda...@tstt.co.tt Subject: Re: [supportforum:6734] User deleted causes the tasks to not be accessed

[Murali]

Hi Vishal,

Please get in touch on Google Hangout @mkumma...@runmyprocess.com to plan for the session.

Regards,
Murali

[vkda...@tstt.co.tt]

Sorry about that. 

My laptop shutdown unexpectedly. Now rebooting. 

Vishal.

Sent from my BlackBerry 10 smartphone.

From: Murali Sent: Tuesday, March 17, 2015 1:42 AM To: suppor...@runmyprocess.com Cc: mkumma...@runmyprocess.com; vkda...@tstt.co.tt

[vkda...@tstt.co.tt]

Hi Muralikrishna,

Something is wrong with my laptop, it just shutdown on me again. Please give me a few minutes to sort out.

Thanks. 

Vishal. 

Sent from my BlackBerry 10 smartphone.

From: Murali

Sent: Tuesday, March 17, 2015 1:42 AM To: suppor...@runmyprocess.com

Cc: mkumma...@runmyprocess.com; vkda...@tstt.co.tt